(When I came back to work on Monday, I had no missed calls - so whether or not they actually came is under a question). CB2 Furniture Filter 487 Items Strom 4-Piece Reversible Sectional Sofa with Ottoman Clearance $3,448.97 reg. I would come here again just to interact with Dennis. Hello! An hour passed and still no call back, so I called again. The sales reps are awesome!!! He does come home with nice pieces, but they are quite pricey compared to the outlet that was across the street. Thank you for a great experience. I do not enjoy furniture shopping much, but really enjoy going to this store. (e.g. $100 gift card doesn't make an empty living room for the summer any better. I'll update if I hear from someone. Slumber Search is supported by readers. Was told 6-8 weeks for order and delivery. $5,795.00. This store is perfect for anyone that like statement making decor. I called CB2 back again this morning to follow up and check to see if my order would be delivered this coming week as promised only to find out that it's been pushed back another (2) weeks yet again, even after already being delayed previously. The staff was great specially Ana, who made sure all of my delivery concerns were taken care of before I even left the store. Sure, this stuff isn't crafted in the US of A and it isn't going to be Restoration Hardware quality, but it is what it is and the prices typically reflect that. I finally had one wonderful employee approach me and ask if I needed any help, and provided assistance with a price check. Since I was mostly looking at small dcor items, I didn't pay much attention to the furniture displays. But the staff are super nice and I love that they have a pick up door in back so you aren't struggling to carry heavy items/furniture to your far away, uptown parking spot. I owned a house and nothing fit in the apartment. Msg and data rates may apply. One of my friends has a semi-unhealthy obsession with Crate & Barrel and CB2 is no exception. It's expensive but totally worth it. I called on early December and was told the same thing, to which I said "but it's early December, when is the couch going to be delivered?" No good! It is now August 8th, after lots of time on the phone with CB2's customer service over the last few weeks I have finally had enough. I knew I had family coming at the end of summer so there is no way I would have ordered these items had I been told 8-12 weeks and of course CB2 gets to keep half my money if I cancel the order now. It's a ton of bullshit! How do you set up delivery on an item you don't have and don't know if you're going to have? For furniture you clearly need to be at home for s delivery. He raises his voice at me saying I'm supposed to do that and that if I don't like what he has to say he can take the stuff away and not deliver it to me at all. Like all things you read on the Internet, understand there is no better judge than yourself. They refused to be flexible. 0 stars. The manager, Tony, came out and opened the box for us. She didn't. Seriously? We ordered something online for pickup at the store. Love the products BUT the very rude girl left a bad impression. The delivery is good, and returns are always easy. From couches, to bedroom sets to outdoor furniture; I pretty much want everything. I loaded the smashed mirror in the car, planning to just bring it in, ask them to dispose of it, and purchase a new one. Stylish shop and great customer service. The manager told me they have no more stock in there store, and I had to asked him to search other nearby stores. If you continue to use these My favorites would definitely have to be their selection of bar goodies and lamps. Still a great place to put some individual personality into where you live. I like the stuff. When they called the vendor it turns out the paperwork was misplaced and the order was processed last week so my item wouldn't be ready till the end of October (not 12 weeks from last week). Love the idea of furniture that you could ship off to your future college grads first apartment? Mingling timeless beauty with avant garde twists, contemporary furniture gives your space a fresh, edgy look that's all you. Yes, 72 glasses. I called this store to see if they had the items in stock to ship and a wonderful girl named Sammy helped me located everything they did have or had to get from another store. 2. I have yet to hear anything. Ordered an item from this store for almost 1K. Ordering in store made the situation no easier. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Parking lot is a joke can't get a coffee before going shopping or they will tow you. No surprise! Forever and eight days. I live in Sacramento and had so many questions that I decided to call the San Francisco store. The auto response is an empty apology and when you call in you get the exact same thing, empty promises that never happen. Minimal interaction with staff - they left us alone and didn't say anything to us while we shopped - but we did not ask them for help either. so I placed a backorder. The Uptown staff at CB2 has made this a wonderful and fun experience. The reason I am giving 3 stars instead of 1 is because a sweet lady ( I didn't get her name) Immediately rushed to me as I got off the elevator on the first floor, and carried my box all the way to the entrance. I recently just purchased some outdoor dining chairs from their Memorial day sale. Similar offers you might like 10% Off Your Order Verified Just throw the whole store away! Called the store a 3rd time, a few weeks later and the sales rep said she'd get back to me. CB2 offers a variety of sectionals and sofas that fit in with their modern aesthetic. I purchased all of my kitchenware, glasses, wine classes, flatware etc. Then when we did return the item (within 30 days) we were charged a restocking fee. They definitely do not seem very motivated. Let the room work as hard as you do with modern office furniture. Everything I've purchased, I've waited for lengthy periods of time for them to arrive. Set it atop a media console cabinet that's got space to stash all your binge-watching essentials. 30 min later. jeeeez maybe I should get paid for doing their jobs. I also purchased several wall ledges in black for my home office and in silver and gold for my living room. They're made in Poland, in Krosno, a town comprised mainly of glassblowers. Brianna at the Berkeley store is a star. I loved it! All of their furniture is well made. Couldn't be happier! One particular male gentleman, also on his mobile, actually scribbled 'CLOSED' on a piece of paper and held it up for me to read instead of coming near the door or even answering the door at all. Thanks Tricia for responding to my review. Crate and Barrel/Pottery Barn is more for people who own large homes/mansions, and also farmhouse/barn-like furniture (not all, but generally), which is why I lean away from them. The only thing I didn't like was watching a manager chide some employees this afternoon for nothing. I'm no expert in their serial and product numbers and don't need to. I'd say this is one of my favorite affordable furniture shops in the area. This is definitely a fun store to pop into if you're looking for a modern piece for your home. "So you have a floor model of something that you don't have to sell?" The furniture hear is lovely, I could see each piece in my home if I had the room for it all! Mother's Day is May 14. Dellana 23"x23" Striped Natural Square Throw Pillow Cover with Feather Insert. Not ideal but that was something we could deal with. If you continue to use these This feels so amateur. When we got there which is only a week away from our original return period I didnt think this company would be such a stickler when we purchased a lot of items from them in the past. *** i gotta table to lighten the mood of the dining area in my lil place i wanted contemporary, functional, yet casual this one met all needs. Be prepared to stand around for a while. 15% back and a voided warranty? Us too. Wengler, Kravitz Clearance $37.99 reg. It took forever to get them. Its cool and unusual household goods drew us in all the way from the suburbs to spend some time and money on the nifty things that make my life better. $13,494.00. The only downside is the price is a bit steep, but for the originality of the merchandise I don't mind paying a bit extra. This is all so so disappointing because we pay them a premium for good customer service and products, of which the first is very much lacking. Prices are very affordable when compared with crate and barrel or west elm! I was able to get a student discount when I showed them my student ID. Grab a used Crate & Barrel headboard or bed in fabric or wood to give your bedroom a crowning touch. A small silver wall pocket that was great to put keys in. While furniture seems nice, nothing is stored at this location and to access significant products (eg a couch) you can either drive to Tracy to their warehouse or pay $130. Absolutely terrible delivery experience. It's the details that make a house a home. Final Sale. I have to wait now until mid to end of June well this sucks New delivery date set for June 14 June 14 rolls around. I am returning everything and going to a store with better service. I can't purchase another table with the store credit amount and given all the product issues I'm not sure I want to. Other buyers mention some longevity issues with the sofas and sectionals. CB2's beds start at $100 for a basic metal bed frame and go up to $2,000+ for sleek, leather beds. Msg frequency varies. Great style. The prices are some higher than expected but others are very reasonable due to the craftsmanship. I was planning an event and needed this piece for the event in January. Thank God I'm done with them. The staff there is very nice when you order something. Recently we saw the Go-Kart desk onlline and wanted to see it before buying. CB2 is Crate & Barrel's more affordable furniture and home brand, with a focus on their online storefront. I drove an hour and half to the warehouse,missing work,and then got home to realize the coffee legs were missing. AWFUL. Initially I dismissed CB2 as Crate & Barrel's version of IKEA. We didn't receive any acknowledgements or offers to help. In urban lofts with smaller floor plans, consider a versatile kitchen island. Called the store and they said the same! We love the style of CB2 and we were super excited to see that they had opened a store in Denver, but when we went to check it out and a sales woman with short blonde hair and glasses glared us down and kept pacing back and forth past us the entire time we were in the store because our two year old was with us. It's a good space on two floors and everything is very well laid out. I've never been in before, but was pleased with the service. A unique blend of modern as well as contemporary you can really tell that stylewise this place is gearing toward a younger generation of home decorators but unfortunately they really fell short of making it attainable style. I purchased a bunch of glasses in varying sizes. Overall a good place to get ideas for modern design and rooms but I won't be making any purchase in the foreseeable future. Needless to say, 2 stars bc they weren't friendly and lied to me. I will never go to that store again. The whole experience was lovely and at the same time made me feel like an adult. cb2 is a joke! parking, and the door for pick ups is right there, mere feet away from where you park. We were the only customers in the store. CB2 is a modern furniture brand known for its boundary-pushing designs and designer collaborations. ***update*** So I decided to call back today 8/31/15 to see if I could get better information. We bought some drawer knobs and a towel bar, all of which were stocked in the back. Crate & Barrel rugs are much the same. Thank you JC! A unique blend of modern as well as contemporary. I guess they have that tied up in a neat little bow don't they? The manager was then available but he was unaware of the situation so I had to explain it all over again. Directions are easy to follow, unlike Ikea. The table they said we ordered doesn't even exist according to cb2.com. People here only post problems for you, not solutions. You must go through the return shipping process with UPS. A good thing. So would I shop here again? She called a few days before delivery to make sure there wasn't anything on my end to delay it and we figured out my building required proof of insurance before anything can be delivered. When she tells me that the faux ones start at $129 (for about a 3'x5' size), I comment that it probably won't work for me, given that I just bought a 6' long one for $99 at Costco. My dining room table a month, my dining room chairs 2 months and now will be waiting 2-3 months for my credenza. She is hoping they can rectify the situation because she loved the store but she is starting to fall out of love with them after being ghosted. On the day that I came to the store to pick up my order, I decided to look around to see if I can find myself a new vase or pot. If you buy something through our links, we may earn a commission. 0 hidden. We've made several purchases and the employees seem happy to go above and beyond to make sure you're getting what you came for. Overall, this is my favorite furniture store! Worth every penny. It seems that, despite what they tell me on the phone, this is an extremely common way they do business with their popular products. He honestly made the experience so lovely. It's just super comfortable and makes getting out of bed in the early hours of the morning extremely difficult. The only thing keeping this from being rated a 5 star business on Yelp is the ridiculously bad system they have going with products on back order. Love the style and quality for the price. I ordered a piece in November and was told mid Dec. I like CB2 a lot, a Great selection of modern and contemporary furniture and accessories, with clean designs and occasionally a quirky twist for unique addition to any home. The style is still Crate & Barrel-but a more sleek-urban chic! I have yet to have to return anything, but so far the purchasing process has been easy, I love the design and I find that items are well made. they have risen significantly from a few years ago while in NYC. The showroom is modest with around 5 beds/tables/livingroom set ups each. The staff is nice and helpful. When it comes to textiles, Crate & Barrel is known for its reserved geometric prints and every-color-of-the-rainbow solids. Many of the items I wanted to purchase were not in stock, If anyone is looking for the best furniture, I can't help but wander into CB2 as often as possible. In addition to the top categories above, CB2 offers a wide array of other home products, such as: Outside of California, CB2 can be found predominantly across the eastern United States. Loving the simple life? Had some plates delivered. It wasn't like Christmas or Kwanzaa or Hanukkah. Final Sale. Last time I was in the staff didn't ignore me - they straight up denied I even existed. As of now I haven't heard back from him yet, but so far the experience is quite a zero-star experience. ( I am partial to kooky animal furniture). The customer service reps have offered me no excuse or firm eta. I've bought a lot so far, and have gotten a lot of free reward credit from them!! There is a serious lack of customer service. The staff was super helpful and I walked away really happy. Boy oh boy where do I begin?! Then once it checks back into the warehouse, the remaining credit will go onto a shop card (of this can be emailed to you, as well). I easily could've dropped a few hundred dollars. I call up to get a new one sent and am given the delivery fee waived up as a concession for having to wait yet another month to get a replacement. I had to ask someone to please check me out, and I happen to get a new employee (I think by her lack of knowledge of what she was doing). We waited for over 30mins in store, literally walking around trying to find someone to help us purchase an item. $799.00 Final Sale Fae Faux Rattan Outdoor Coffee Table $189.97 reg. I prefer crate & barrel style than their younger division CB2. I rarely walk into a home store & leave empty handed; not only did I leave empty handed from CB2, I wasn't even interested in anything! Find deals on modern furniture pieces and home accessories, and discover what's on sale for a limited time. Did someone say dinner? He did and was told someone would be in touch within 48 hours. list of cookies. It seems that their products are higher quality than a comparable store like West Elm's. At Chairish, we handle the payment between buyers and sellers and handle all of the shipping and logistics. Don't contact me unless you plan on providing better service. When I got to the store, I wanted to see what it looked like before I walked out with it. The manager at the store was probably the most incompetent person. Never miss new arrivals that match exactly what you're looking for! The two Male employees working there were well..snooty. The sales associate informed me that the mirror is now backordered with no clear availability date - which is completely different from the expectation that was set when I made the purchase (that it was available and would be on a truck to the store in the next few days). The customer service was horrible. Annoying as hell for me because I did NOT want my boyfriend installing these himself on a $3,000 couch (thanks for stressing this night shift RN out at work, CB2). For one low, flat fee per trip, we will deliver every piece of furniture in your order regardless of the number of items. Over a week later and nothing from the store. I thought to myself, ok, that will work. It just goes to show the attention to detail the staff at CB2 has. For. ;p ***, Went in to buy some pieces for my apartment. I will still shop there for design ideas, but will likely make purchases elsewhere. Great selection to choose from. There are lots of sale items for reasonable prices, but unfortunately not all in one area. Service was really helpful too. Delivery guy shows up and the first sentence coming out of his mouth is "you have missing parts in your order you need to call the store not my problem" and I'm standing there shocked thinking to myself who is this guy?! Unbelievable customer service. The furniture is extremely low, in which puts you in mind of ikea furniture. He sets up delivery for Friday 9/11 and says they will call to confirm on Wednesday 9/9. Frames are built out of wood, or are meticulously gildedbut dont be surprised to stumble across a wild card in a material like mercury glass or brushed steel, either. Cb2: I think we are going to have to order it. BRIGHT COLORS. We were then able to find a few more things that have really made our home feel even cozier. The 15 Best Furniture And Decor Pieces To Buy From CB2's Winter Sale. Sell an Item. The size of the pillows seem to be larger and don't fit properly against the frame. By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages Between a book shelf, Marshall speaker and other things for my office, they do have nice things. $4,496.00. The style was Marta, a micro thin glass- sleek and minimalistic. The great thing about CB2 is that it's a Crate and Barrel sister company and Crate and Barrel has stellar customer service. I hope the company can take it more seriously. You can return the Artemis Rectangle Dining Table, but there would be a 25% usage fee. All this communication is going on while I'm at work, and I had to step away from work several times to talk with them. Whether you want to go glam or retro-inspired, furnish the space with a headboard, dresser and nightstand that speak to your style. A brand new furniture store in Cherry Creek. While picking up the boxes, no one working informed me that the last box was backordered. Mitch was my sales rep and he was very thorough and patient with me. I love CB2's stuff, but if I could give this store negative stars I would. I'm not sure how they plan to sell much with this approach. I mean, come on, man. After I purchased my pouf, I asked how I can take this pouf (which was in a large cardboard box) downstairs since we were on the second floor, she looked at me like I was an idiot. Starting at your typical West Elm at Mid-Low, or Crate and Barrel maybe towards Mid-High. Design Within Reach. When I called, they told me the earliest date for delivery was 12 days after the purchase! Customer service referred me to the store. While a desk and comfortable desk chair are total must-haves, you're the boss of this space; deck it out just how you like with a unique arrangement of filing cabinets and bookcases to keep your papers organized. Huge thanks to Stephanie, Shannon,Jade,Angela Holly and Iryna. Omg , so I had the worst experience with the customer service person named " TOMMY " at their union square location. Ordering with them is a breeze since we can have it shipped directly to the store. Trust us: You'll sleep better on a cool new bed that fulfills all your design dreams. My boyfriend and I have furnished nearly our whole apartment with CB2 purchases including a very recent large sectional sofa (Gybson). That means every piece of used Cb2 furniture you see on Chairish has been vetted to ensure that its in new-to-good vintage condition, with no major defects. Find another furniture store, there are plenty of better ones. Initially, I was going to purchase the black drum coffee table. The employees here are clearly untrained or just incompetent. What if you do not have a suitable one if we drove to the store? My orders were all for furnishing a new temporary apartment (aka I dropped some real cash there) and all the Cb2 furniture I ordered was awesome, comfortable and cute. No one called/emailed or followed up. I didn't want to chance it. They do have parking and it's on a convenient location. CB2. I bought several items here: a beautiful decanter that complimented my home bar perfectly. CB2 Holden Two Piece Tufted Sectional . I'm actually in the market to spend a fair amount refreshing some living room furniture so I'm shopping around. Returns of housewares items must occur within 90 days of delivery. Purchases should last longer than 3 months let alone 2 years or whatever long it may be. I know that now Karen. That type of customer service made me rethink why I had gone in there in the first place if this is how you would treat a paying customer?? None of the employees were stopping this woman or asking her to get her dog either off the furniture or out of the store. Currently I've had no one reach out to me from the store to inform me that it will take another 2 months before I can have the table. This would normally be okay if timing wasn't an issue, but this is extremely burdensome because (1) we already planned to take time out to make sure we would be present on 11/16, and (2) this is being delivered to a condominium where you need to communicate with management. But for me, to look through what they have for the occasional dish/wine glass/highball for me to talk home is too much. No matter what your dream roomscape looks like, we've got the right mix of cool furniture to make it happen. It is just the right amount of heavy while not being too hot. - I arrange my schedule so that I was able to go to the store after work to purchase the mirror. Also, all the sales associates are always friendly and very helpful. I would definitely buy more items from them. favorite. Had delivery issues. You can keep the table as a final sale with a discount of an additional 15% off. I will not return to the store and have been hesitant to even order online due to the poor customer service. "I asked. " I'm into the mid-mod style and CB2 cranks it up a notch and makes it current century fun. Which mind you wasn't cheap. It is definitely not what I had pictured it would be. *** an upscale table for the casual dude. 2023 Chairish, Inc. All rights reserved. Composed of prints, photography, paintings and wall sculptures, Crate & Barrel Wall art is the kind of artwork that will fade pleasantly into the background while undetectably setting a mood. Now I will only get part of my furniture and find this totally unacceptable. From the reviews it sounds like I am not the only person who has had an issue with the sales people. I explained to a sales associate there what had happened (specifically that I had dropped it out of its packaging and that the shattering was my fault) and they said that they could just take it back as a return and give me a new one for free. I did call Corporate CB2 and the person who I spoke with had so little interest that it was obvious that the store staff is mimicking corporates culture towards customer service. Ships free. But when I carried it to the sales desk, I was told I could not buy it. This best-selling coupe is (finally) back in stock, UP TO 30% OFF DECOR, BEDDING & ENTERTAINING, Clara Then, round out the look by choosing coordinating dining chairs based on your preferred mealtime vibe. The tone of his voice was the most upsetting , he started throwing policies at me , about re-scheduling last min, which I completely understand , and would have accepted it also , had his tone not been to authoritative/loathing.
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