Finally, they are jerking you around, as Lowe's shows everything but the 2.5 batteries in stock as stand alone batteries. EGO is committed to providing the highest quality power tools, multi-tool accessories, batteries, and chargers available. We see that youre on the North America site but appear to be outside the U.S. and Canada. part of my choice to go with ego for my mower was that the $500 battery was covered by a 3-year warranty. Really !!! Qualification for the 5 Year Domestic Warranty program: (a) Consumers must purchase genuine Husqvarna oil on the same invoice/receipt as the qualifying Husqvarna finished product. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. My lawn is 40'x30', doesn't take long to mow. When my battery dies, I will park the mower and go with gas. EGO tools are backed by an industry leading 5-year warranty. 27 0 obj <>/Filter/FlateDecode/ID[<848663B22972AB4F9458285856A132C6>]/Index[14 29]/Info 13 0 R/Length 76/Prev 24527/Root 15 0 R/Size 43/Type/XRef/W[1 2 1]>>stream This company obviously doesn't care about customer support ! Shop for your new EGO tools at Total Tools! The manager at Lowes opened 3 boxes until he finally found one that had the battery and charger. Am simply trying to find out how and where to get warranty repairs on my LM2100SP mower. This has been the most grueling process ever. ","consent_manager.data_categories_table":"The table below outlines how we use this data by category. && window.WeakMap Wouldn't take a charge. Check out EGOs incredible new Z6 Zero Turn Riding Mower. Call Ego support and need to wait about one hour for someone to answer. $299. js.src = src; After multiple tortuous calls to customer service they finally agreed to replace them. For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. document.head.appendChild(js); Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. have purchased it from an authorised EGO Power+ Dealer. Companies can ask for reviews via automatic invitations. I didn't have any way to see a status on my warranty claim. * Subject to product registration and annual inspection/ servicing. It essentially just wouldn't start, as if it wasn't receiving any power from the battery . . This warranty does not cover parts or consumable accessories subject to wear & tear during use. } If the mower was purchased as a KIT, the original battery and charger must be returned with the mower. var theme_settings = { EGO tools are backed by an industry leading 5-year warranty. ago HotSarcasm More posts you may like r/BMWi3 Join It took some talking to get the rep to agree to replace my defective head. I called back for the third time and am awaiting a call back. The store will not work correctly in the case when cookies are disabled. What does the charger have to do with anything? For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. When bringing your product to the authorized service center, there may be a small deposit that will be required when dropping off your tool. The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. Bought a string trimmer with battery, then an extra battery October 2022. However this process is SLOW. Thats why all our products are covered by extended warranties* that you can rely on. materials and workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase. EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E. Be the first to know about new products, innovations, and offers. What would you like to do? I told him I have no idea where it is, probably in a storage unit or lost in our move. Chervon Australia Pty Ltd, Unit 14, 5 Kelletts Rd, Rowville, VIC. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. linksPerCol: 10, are not covered by this warranty and will not be borne by Chervon. Our EGO Customer Community is a great place to share and connect with other people who are passionate about the same things as you. This deposit is refundable when the repair service is deemed to be covered under warranty. or abuse. For some reason he asked for the serial number of the charger that came with it. I bought Ego lawn mower, weed wacker and blower thinking I was getting quality products. && window.URLSearchParams Authorized EGO retailers are identified online at. For the best experience on our site, be sure to turn on Javascript in your browser. Where a valid Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. Over one hour waits. Buy at Acme Tools Buy at Lowe's Best EGO Walk-Behind Lawn Mower LM2130SP Select Cut XP Self-Propelled Lawn Mower This website makes use of cookies to enhance browsing experience and provide additional functionality. The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). They received the mower and the process began. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. My attempts at a warranty replacement have been horrendous. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. One dead boy in a nappy. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. Patented battery technology delivers gas power and performance plus longer run times. Plus, the ergonomic design offers additional comfort and is beneficial specially if you work with your hands for long hours. endstream endobj 15 0 obj <> endobj 16 0 obj <> endobj 17 0 obj <>stream Date of experience: 02 January 2023 PB Peter B 1 review AU 27 Jan 2023 Batteries are garbage Check out our library of quick how-to videos. We use dedicated people and clever technology to safeguard our platform. Warranty for commercial use is 1 For the best experience on our site, be sure to turn on Javascript in your browser. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. Then I did leave a message that they did not return. Spent $289.97 at Lowes for the string trimmer only to find out that the battery and charger were left out of the box. Ph Australia; 1300 000 346. Used them with no issues last fall and packed them away at the end of the season. This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. IMO: Warranty is with product. Called back a second time and did not get through after another hour. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. Please click on link to raise a new warranty claim, Please click on link to raise a new warranty claim or to track an existing claim. Russia's brutal attack on a Ukrainian apartment building was never a fair fight . He said he couldn't honor the warranty because I couldn't provide the serial number of the charger. It goes against our guidelines to offer incentives for reviews. We stand behind our products, so please call with any concerns or questions. Cannot find a repair place nor can Ego find one. This warranty applies only to the original purchaser at retail and may not be transferred. The first time, I was on hold for about an hour. Sorry EGO, you started it. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. What if you bought a tool only, with no charger? I recommend against purchasing anything from Ego! Click OK to update your details. This warranty shall be void if the product has been used for rental purposes. 5-year limited warranty. window.consentManagerTranslations = `{"locale":"en","locales":{"consent_manager.data_collection_warning":"en","consent_manager.accept_all_cookies":"en","consent_manager.gdpr_settings":"en","consent_manager.data_collection_preferences":"en","consent_manager.use_data_by_cookies":"en","consent_manager.data_categories_table":"en","consent_manager.allow":"en","consent_manager.accept":"en","consent_manager.deny":"en","consent_manager.dismiss":"en","consent_manager.reject_all":"en","consent_manager.category":"en","consent_manager.purpose":"en","consent_manager.functional_category":"en","consent_manager.functional_purpose":"en","consent_manager.analytics_category":"en","consent_manager.analytics_purpose":"en","consent_manager.targeting_category":"en","consent_manager.advertising_category":"en","consent_manager.advertising_purpose":"en","consent_manager.essential_category":"en","consent_manager.esential_purpose":"en","consent_manager.yes":"en","consent_manager.no":"en","consent_manager.not_available":"en","consent_manager.cancel":"en","consent_manager.save":"en","consent_manager.back_to_preferences":"en","consent_manager.close_without_changes":"en","consent_manager.unsaved_changes":"en","consent_manager.by_using":"en","consent_manager.agree_on_data_collection":"en","consent_manager.change_preferences":"en","consent_manager.cancel_dialog_title":"en","consent_manager.privacy_policy":"en","consent_manager.allow_category_tracking":"en","consent_manager.disallow_category_tracking":"en"},"translations":{"consent_manager.data_collection_warning":"We use cookies (and other similar technologies) to collect data to improve your shopping experience. Lowe's gives you 60 days. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. An authorised service center will be selected to repair the product according to the stated warranty terms. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. window.lazySizesConfig.loadMode = 1; This website makes use of cookies to enhance browsing experience and provide additional functionality. I have called at least 6 times trying to get thru and when I do receive a call back it is 3-5 hours later, to be told you must be with the tool who can sit around all day with the tool and wait for a call back? the warranty registration was also completed. BEWARE: EGO battery powered tools warranty is a scam. (b) Online product registration and . Thats why all our products are covered by extended warranties* that you can rely on. Don't buy their products. }); For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. We're so confident in the performance of our tools that we offer professional users a 3-year warranty . They will not listen to what you say. ","consent_manager.accept_all_cookies":"Accept All Cookies","consent_manager.gdpr_settings":"Settings","consent_manager.data_collection_preferences":"Website Data Collection Preferences","consent_manager.use_data_by_cookies":" uses data collected by cookies and JavaScript libraries to improve your shopping experience. ","consent_manager.allow":"Allow","consent_manager.accept":"Accept","consent_manager.deny":"Deny","consent_manager.dismiss":"Dismiss","consent_manager.reject_all":"Reject all","consent_manager.category":"Category","consent_manager.purpose":"Purpose","consent_manager.functional_category":"Functional","consent_manager.functional_purpose":"Enables enhanced functionality, such as videos and live chat. Even though you purchase and pay Amazon for BA1400, if Amazon receipt shows a seller other than Amazon, EGO Power+ will refuse to honor their warranty. has been purchased as part of a promotion all parts received in the promotion must be returned in their original condition. Didn't call me back when promised. Please allow up to 24 hours for your account to update before redeeming points. In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. Spring 2023 (about 3 months later) both batteries were dead. ","consent_manager.unsaved_changes":"You have unsaved changes","consent_manager.by_using":"By using our website, you're agreeing to our","consent_manager.agree_on_data_collection":"By using our website, you're agreeing to the collection of data as described in our ","consent_manager.change_preferences":"You can change your preferences at any time","consent_manager.cancel_dialog_title":"Are you sure you want to cancel? show_fast_cart: true, T.T.1 second agoI'm careful to read the directions & take good care of my lawn equipment. Well the battery stopped working on the lawn mower after less than a year. No way to text/ email them. Over one hour waits. So I called their warranty support line to see what could be done (I knew I was within warranty time period). $1249. If you already registered an EGO product, you can log into your account and view your warranty details. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. Very bad service , snowblower blower bearing issue , the customer service coach told me to wait for the parts to come from Asia with no ETA had to shovel instead of using the Ego. Consumer Guarantee Act 1993. I hardly ever write reviews but feel compelled this time. Battery charged, nothing jamming the head, it just stopped. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. EGO LM2000E (Electric Lawn Mower): 3.4 out of 5 stars from 63 genuine reviews on Australia's largest opinion site ProductReview.com.au. However it appears to take over 2 weeks just to ship the item. JavaScript seems to be disabled in your browser. *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500. website store locator. Full terms and conditions are available upon request. I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is . Registering your product does not work. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. 2023 Trustpilot A/S. Am simply trying to find out how and where to get warranty repairs on my LM2100SP mower. maintenance and safe usage of your EGO POWER+ tools and batteries. Greenworks and EGO slightly differ when it comes to warranty plans. && ('objectFit' in document.documentElement.style); Check out our extensive range online and in-store and grab our latest deals and bonus offers. The phone call was quick and painless. I registered the string trimmer and they have the serial number and receipt. We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. Their board of directors should try calling the help line and see what customers deal with. We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. The shop is only open 8-4 weekdays with no weekend hours. Recently, my lawn mower decided to stop working. window.lazySizesConfig = window.lazySizesConfig || {}; How about answering the phone ! function loadScript(src) { question or warranty issue, making the process even easier for you. are excluded. We also ensure all reviews are published without moderation. The battery & charger are kept in my house when the weather is cold. Scan this QR code to download the app now. EGO Power+ is the next generation of cordless outdoor power tools. If you are serious about having the best warranty plan, then you go with EGO. So any non-AU supplied items have different prefix letters in the serial#! Advertising "5yrs warranty" is false and misleading under AU law! Chervon has no other liability under this warranty. To opt out of a category of data collection, select 'No' and save your preferences. For the best experience on our site, be sure to turn on Javascript in your browser. We're so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. Add to Cart. Any handling and transportation costs (and other expenses incurred in claiming this warranty) Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. I've charged my EGO 7.5Ah battery about 84 times. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. xmlHttp.setRequestHeader('Content-Type', 'application/json'); Born in Melbourne, Australia in 1934 . 2 years with registration completed within 90 days from date of purchase. The EGO 56V Lithium-Ion mower has the following features and specifications: Self-Propelled Torque of Gas Up to 60 Minute Run-Time with 7.5Ah 56 Volt ARC Lithium Battery Rapid Charger: Charges. Waited two weeks, had to call back again, and no one had done anything. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Be the first to know about new products, innovations, and offers. Spent a fortune on various Ego tools and the chainsaw stopped working. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). Email: With a nationwide network of EGO approved service dealers, youre never too far from the support you need. LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is warranted against defects in material or workmanship. This warranty applies only to the original purchaser at retail and may not be transferred. Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. Powered by lithium-ion technology, these tools provide maximum power and durability for longer periods of time. We see that youre on the North America site but appear to be outside the U.S. and Canada. It essentially just wouldn't start, as if it wasn't receiving any power from the battery (no lights on, etc). We see that youre on the North America site but appear to be outside the U.S. and Canada. EGO kits and accessories offer a wide range of attachments including whipper snippers, blowers, brush cutters, and more to help you get the job done. Why wasn't I told this during the initial claim? I spent four hours yesterday on Hold for customer support Today I surrendered after an hour of being on hold. function browserSupportsAllFeatures() { Were so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. %PDF-1.5 % window.consentManagerStoreConfig = function () { return {"storeName":"EGO POWER","privacyPolicyUrl":"","writeKey":null,"improvedConsentManagerEnabled":true}; }; So if you need to get in touch with EGO about a warranty claim and get a tool repaired -- Make sure you take actions to have a backup for around 8 weeks or so. The second time the call back was the next day. How can you get service if they provide a phone number that they do not answer? classes: false Call Ego customer service. The worlds worst customer service! For the best experience on our site, be sure to turn on Javascript in your browser. I wish I never bought EGO product. Where the product is repaired, Chervon may use refurbished parts. support@egopowerplus.com.auPh New Zealand; 0508 000 346. All rights reserved. hb```f``c`a`cc@ >r4`` bTva`FPp%K6WU?w%x~ fg`3 ' && window.URL Anyone can write a Trustpilot review. Sign up to hear about new Commercial Series tools and innovations. Called the warranty number on Thursday. The second battery worked for a while, but is not now and I am going through the process described above. Greenworks will offer warranties of four years on mower parts and only two years on the battery. Redeem by 15th July 2023. Initial Complaint 05/06/2020 Complaint Type: Problems with Product/Service Status: BBB unable to locate. JavaScript seems to be disabled in your browser. Details; Allow Cookies; Disallow Cookies Whoever is in quality control needs to be checked on. To make a claim, If you register your product, well have your information on file when you call us with a question, making the process even easier for you. Battery works as expected until warranty runs out. EGO 56-volt lithium-ion outdoor power equipment delivers the power and performance of petrol without the noise,. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. The price has been fluctuating a bit but still cheaper than other places: Sign up to hear about new Commercial Series tools and innovations. Don't waste your money. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. EGO tools are the ideal choice for tradies, builders, and DIYers who want exceptional and reliable tools that will stand the test of time.
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