We have detected you are using an out-of-date browser. Recharge your Seniors Card online by logging into your metroCARD account on the Adelaide Metro website: You can recharge your Seniors Card with a credit card or you can set up auto-recharge. Tip: Female travellers can also book a ride with Shebah, a rideshare service with all-women drivers catering to women. The MTA deactivates your current MetroCard and mails you a new one, which may potentially take four weeks to reach you. You can recharge your Seniors Card with a credit card or you can set up auto-recharge. The metroCARD itself and any balance left on it will still work. Attribution 3.0 Australia Licence. discounts and special offers from businesses, free travel on Adelaide Metro buses, trains and trams, Find out about the benefits of joining the Seniors Card program, Seniors Card in other states and territories, Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). Lost Card Report a Lost/Stolen Card If your Go-To Card or pass is lost, stolen or damaged, notify Metro Transit immediately to deactivate your card. Use the Adelaide Metros My next service tool to find your nearest stop and real-time service information. Copyright2020. Copyright2020. q3$eS:c*x! Due to overwhelmingly positive response from trial users, it was launched in November 2012.[1]. Both validators feature indicator lights and an LCD display showing information to users such as ticket type, debited value and credit balance (if any), and errors. enjoy your metrocard. SMS "custAction": "event2" In Australia, airlines, trains, buses and ferries have accessible options for people using mobility devices, as well as services for hearing and vision impaired travellers. Hi, any customer who performs a remote recharge to their metroCARD via the InfoLine or online will have their recharge amount available on their metroCARD within an hour of performing the recharge. You'll need to validate your Seniors Card every time you board an Adelaide Metro bus, train or tram, even though your travel is free. Registering your Metrocard means: If you have an online account, you canloginand block your lost Metrocard. [4] It was announced that, as part of the Tea Tree Plaza Interchange park & ride upgrade, Metrocard users would be able to use their Metrocard to pay for parking. There are several options for reaching the city from the airport. For more information about visiting Adelaide, visit the Adelaide Metro website. When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. If you have a South Australian Seniors Card, it is also a metroCARD. We recommend updating your browser to the latest version. If you dont use a metroCARD with auto recharge on it for 12 months or more, the auto recharge will get cancelled. Enjoy the trip you took on the H30 and the rest you cunt. Follow the instructions on the vending machine screen and dont remove your metroCARD until it confirms the recharge has loaded. adelaidemetro.com.au. Here's how to transfer a balance from an expired card, plus other ways to address common issues. Attribution 3.0 Australia Licence. There are several options for reaching the city from the airport. If you need help with something in person, you can book a time to come to our Customer Service Center. If you recharge online or over the phone, the funds will be available in around one hour and will load to your metroCARD when you next validate it. When you validate your metroCARD on-board a bus, train or tram, or at barrier gates, the validator will flash both green and yellow lights to show it has auto recharged the metroCARD, and will display the new balance on the screen. *Product Disclaimer:Tourism Australia is not the owner, operator, advertiser or promoter of the listed products and services. If you lose your Seniors Card or it gets stolen or stops working, use Seniors Card member online services or contact the Seniors Card Unit on1800 819 961 orseniorscard@sa.gov.au and a replacement card will be provided to you at no cost. Hope swiping my wallet off the seat of the bus instead of giving it to the driver was worth it. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. Replacement Seniors Card Public transport WeekendPlus Through the Lens Apply for a Seniors Card Check if you're eligible, submit your application online or by post and receive your card in the post. The Parade, Norwood, South Australia South Australian Tourism Commission. If you don't live in South Australia, contact the Seniors Card office in your state or territory to find out whether you are eligible. You need to validate the metroCARD within 3 months of buying a recharge. After a year, you need to send your card to Customer Claims: MetroCard Customer Claims The date is located at the upper left corner on the back of the card. Find out more. Adelaide is serviced by Adelaide Airport (ADL) near the city centre. You will need: Find out how much you could be saving by switching to public transport using oursavings estimator. Replacement plans soon fell through and the original equipment remained in use until 2012. International seniors are not eligible for any concessions. Explore University of South Australia. People who receive certain payments from Centrelink can apply. There are a few ways to add credit to your card. Visit the MetroCard Customer Service Center or any MetroCard bus or van to report your MetroCard lost or stolen. Your refund will be credited back to that card. We deduct a $5 administrative handling fee from the refund amount for the second claim. During certain planned service changes, you might receive a GO Ticket from a station agent. Please visit the operators website for further information. Adelaide has a free City Connector bus service operate in both clockwise and anticlockwise directions in the city centre. Adelaide is serviced by Adelaide Airport (ADL) near the city centre. We do our best to get service moving again or to give you options to take another train or bus. lost or stolen, you have balance protection; Call 511 or 718-330-1234. }, {"PageInfo":{"template":"","component":"PageInfo","jcrCreated":"Thu Jan 19 12:08:26 AEDT 2023","jcrCreatedBy":"","lastModifiedBy":"","lastModified":"Thu Jan 19 12:07:19 AEDT 2023","contentType":""},"Hero":{"component":"Hero","subTitle":"","title":"Getting around Adelaide","playerId":"default"}}, If you choose a regular metroCARD, youll need to load it with some money to cover your fares. To transfer the balance from one metroCARD to another, visit the InfoCentre in the Adelaide Railway Station. Visit adelaidemetro.com.au or call 1300 311 108. }, Whether Pay-Per-Ride or Unlimited Ride, every MetroCard has an expiration date. Public buses are an easy way to get from Adelaide Airport to the city. Tap Continue. "taIdRetryLimit": 3 Sadly, the way the key structure (there are about 4 keys) is set up, there is no key that will let you access the card value in a read-only fashion. To replace a MetroCard by phone, dial 511, say "MTA," "Subway and buses," and follow the prompts. Phone: 1300 311 108 (metropolitan customers) Phone: 1800 182 160 (regional customers) TTY: 8303 0844 Lines are . How you choose to pay for your Adelaide Metro journey. Passengers can buy a 14 or 28-day pass and put it on their metrocard.[6]. Bikes are allowed free on trains after 9:00 am until 3:00 pm. "resetPassword": { On-board vending machines accept credit/debit cards and coins. There are other services to Glenelg, West Lakes Centre, and Marion Centre Interchanges.You will need a standardMetroticket or metroCARD to board the bus. Improve this listing. "campaignIntegrationUrl": "/bin/create/recipient", This ticket allows you to continue your trip during the hours of scheduled maintenance or construction. Adelaide Metro is to enable passengers to make contactless fare payments with their credit or debit card or their tap-and-pay digital wallet on all its bus, train and tram services in the South Australian state capital. The original ticketing system was based on the Crouzet system and was provided by Affiliated Computer Services. With free trams and buses within the city centre, getting around Adelaide is quick and easy. Many buses and all trams reserve space for wheelchair passengers. To start your ride, tap your card on the reader when you board your selected mode of transport and be sure to tap off when you disembark. We can only track, cancel or replace registered metroCARDS. This website is licensed under a Creative Commons When you validate your metroCARD on a bus, train or tram, watch the screen. If you need to add an email address to your Seniors Card account, please contact the Seniors Unit on 1800 819 961. Brooklyn, NY 11201. } Just give us a call on03 366 88 55 or emailMetro@ecan.govt.nz. 2 Follow the onscreen steps to confirm your purchase and add your travel card. A beep and a green light means that it has validated properly. For more information about visiting Adelaide, visit the Adelaide Metro website. Adelaide airport is eight kilometres from the centre of the city and is easily accessed by car, bus and taxi. Joining the Seniors Card program provides you with a range of benefits including public transport concessions, access to specially discounted goods and services across the state, special offers, competitions and keep up to date with important information relevant to you. Adelaide Metro offers some free public transport services within the city centre. Foldout seats in the wheelchair access area can be used by all passengers, but should be vacated if a wheelchair passenger boards the bus. Your login is the word 'SENIOR' followed by an underscore (_) and then your seven digit Seniors Card number (eg SENIOR_0000000). (Cards purchased with cash are not protected. If the issue youre having is listed on this page, fill out and submit the related form. Please tell us how this page helped you. $4.24per day remaining on your 30-Day card, and. We credit: The refund of full days remaining is based on the day you notify us of your loss. We can only transfer balances to/from registered metroCARDs (unless it is a faulty card) and you need to be the registered account holder. If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. You can use a metroCARD to pay for this airport service. If a severe delay happens and this isnt possible, you can ask a station agent for a Courtesy Pass. A confirmation code will be sent for validation. Then, supply us with the number of the credit, debit, or ATM card you used to purchase your MetroCard. There are two kinds of validators: dual-purpose and Metrocard-only. Instructional videos on Adelaide's new smartcard ticketing system, metrocard.Damian explains how to validate your metrocard or metroticket using the 2 types . This website is licensed under a Creative Commons The Seniors Card South Australia website is licensed under aCreative Commons Attribution 3.0 Australia Licence. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. This will become your username. Our subscription service is temporarily down for system upgrades. To receive a refund, please visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. "profileUpdate": { You cant buy these cards from retailers. We process the first claim free of charge. You dont need to validate your metroCARD when you leave a vehicle. Temptation Sailing, Adelaide, South Australia Tourism Australia. You will not receive a replacement MetroCard; your refund will be in the form of a credit back to your credit, debit or ATM card for $4.04 per day remaining on your 30-Day card and $8.50 per day remaining on your 7-Day Express Bus Plus card. SMS Real-time arrival information for buses, trains and trams, timetables and a journey planner are available online through the Adelaide Metro website or one of the recommended smartphone apps. What irks me is can no longer buy a ticket from the bus driver, no metro card, no ride. Please note that any changes will be completed when the metroCARD is next validated. If you have lost or left an item or Metrocard on the bus or ferry, please contact the operator of the service you were on. }, Scroll down and tap Add Card. The following MetroCards can be replaced: For help, call 511 between 6 a.m. and 10 p.m., 7 days a week. If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. We can only track, cancel or replace registered metroCARDS. Don't bend or puncture your Seniors Card as this may damage the internal antenna or microchip. Cradle Mountain-Lake St Clair National Park, Experiences that will make you feel like an Aussie. You need to order a replacement card before blocking the lost one. Ask the station agent for a postage-paid Business Reply Envelope. Copyright 2023, Department for Infrastructure and Transport, https://www.sa.gov.au/topics/driving-and-transport/adelaide-metro-buses-trains-and-trams, SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. If you are unable to travel into the city, please call the Adelaide Metro InfoLine on 1300 311 108 for assistance (7am-8pm, daily). You can also ask at a station booth for a postage-paid envelope. These details will be saved and used for all future Auto recharge triggers. { To correctly return to normal functionality please ensure you click Leave Preview Leave Preview Contact us to cancel your registered metroCARD as soon as you notice it is missing. Instruction videos on Adelaide's new smartcard ticketing system, metrocard and singletrip and daytrip metrotickets.Damian introduces metrocard, Adelaide Metr. "custEvent": "FYASignUp", U~ _rels/.rels ( MK1!;*"^DMdC2(.3y3C+4xW(AyXJBWpb#InJ*Eb=[JM%a B,o0f@=a noA;Nv"ebR1REF7ZnhYjy#1'7 9m.3Y PK ! Single and day-trip tickets continue to be sold as Edmondson-sized magnetic stripe Metrotickets. Select Dispute Charges and follow the instructions. You can file an online claim for these issues: If your problem isnt on this list, print a claim form to mail to us with your MetroCard. The transit authority began testing the open loop contactless ticketing system on the city's tram network in September 2020 . Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card. Order an interstate Seniors Card member 14-day free travel ticket. Some websites which are linked to the Tourism Australia website are independent from Tourism Australia and are not under the control of Tourism Australia. You can hail a taxi on the street (a taxi is available if its rooftop light is on) or at taxi ranks in built-up areas. When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. New and replacement Seniors Cards are issued through the Seniors Card Unit. This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card. If you need to change a recharge amount, simply setup a new recharge and itll overwrite your old one. For more information, please visit www.adelaidemetro.com.au/seniors or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily). Please travel to the Adelaide Metro InfoCentre for your refund, at a time that is convenient for you. You can keep your Metro account safe and secure. If you have it setup for multiple metroCARDs, you can have different recharge values for the different cards. Adelaide Metro metroCARDs are rechargeable plastic cards that you can use on buses, trains and trams. The trains and trams have the recharging stations on board atleast now. Please tell us what you were trying to do and why this page was unhelpful. You can choose the value of your auto recharge. Note: your card/pass must be registered to be eligible for replacement. You have two years from the expiration date to transfer any remaining money to a new card. This is your best option. To validate, hold the card against the validation machine as shown in the picture below. Each time you submit the form, well enter your name into a drawing to win free rides. It was introduced in 1987 and was intended to be used for only a few years before being replaced. If you need to order tickets for more than one Seniors Card member, you must submit one form per person. Here's how to get help, Check on the status of a MetroCard claim previously submitted, MetroCard not returned from bus farebox/AutoGate, Select Bus Service MetroCard Fare Collector, print a claim form to mail to us with your MetroCard, If you have an OMNY Account, log in and find the charge you think is incorrect. Adelaide is an easy city to get around, with a great range of options for public transport, driving, cycling and walking. We acknowledge the Traditional Aboriginal and Torres Strait Islander Owners of the land, sea and waters of the Australian continent, and recognise their custodianship of culture and Country for over 60,000 years. You can order a replacement card by: Logging into your online account if you have previously registered. If you have an online metroCARD account, it gets updated every night and will show your new balance and transaction history the next day. If you have questions about the Seniors Card program, including how to use it on public transport, see our frequently asked questions. Login to make comments, or download the Lost On Campus App. Adelaide has a useful tram service that operates through the city centre and inner suburbs. If your auto recharge fails (e.g. The City of Adelaides cycling networks make riding around the city easy and enjoyable. If you do not have an online account, just call03 366 88 55and we will block your card for you. A customer service representative will assist with processing a refund. A similar version of the vending machines is located at several of the city tram stops, the Adelaide Metro InfoCentres, and some major interchanges that will only recharge Metrocards and accept EFTPOS payments. "login": { "screenSet": "Aus-V3-RegistrationLogin", Most major ridesharing platforms operate in Adelaide, including Uber, Ola and DiDi, as well as local operator GoCatch. We have detected you are using an out-of-date browser. Find out how you can request a replacement card if yours is lost, stolen or broken. You can also check your metroCARD balance: If you've just topped up your metroCARD balance at the InfoCentre or using a vending machine, your new funds will be available immediately. There is no time limit on when you can receive your Seniors Card refund. MetroCard Customer Claims Using your Seniors Card on Adelaide Metro public transport is easy, you just have to remember to validate at the beginning of your journey by bus, tram or train. Most MetroCard claims can be filed online. Choose an amount to put on the card and tap Add Money. We can transfer credit from lost Metrocards, to replacement ones. . After that time, the expired MetroCard must be sent to MetroCard customer claims. Transferring value from an expired card You dont need an online account to use a metroCARD. The expiration date is usually about one year from the date of purchase. Please don't include any of your personal information in this box. Adelaide Metro is Adelaide's public transport system, comprising buses, trains and trams. You can do this, You can use a contactless credit card, debit card or mobile device to. Related information Contact Adelaide Metro InfoLine. You will need to show it to your driver or inspector if they ask for it. Information on listed products and services, including Covid-safe accreditations, are provided by the third-party operator on their website or as published on Australian Tourism Data Warehouse where applicable. Document #: 9213000 Version: 5Page 1 of 4. Find out how you can update your personal details online or via phone. The Pay-Per-Ride MetroCard cant be replaced if it is lost or stolen. Simply present your Seniors Card and pay by cash, credit or debit card.
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