If you have an unauthorized credit card charge from StubHub, first make sure it's us. If you still wish to file a complaint, fill out their notice of dispute form and mail it StubHub's legal department. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. The company prides itself on being a Fan-to-Fan service. Luckily, weve compiled (and tested!) Bk endstream endobj 58 0 obj <>/Metadata 3 0 R/PageLayout/SinglePage/Pages 2 0 R/StructTreeRoot 5 0 R/Type/Catalog/ViewerPreferences<>>> endobj 59 0 obj <>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 595.276 841.89]/Type/Page>> endobj 60 0 obj <> endobj 61 0 obj <> endobj 62 0 obj <>stream You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? By using our site, you agree to our. Search through past posts using the search bar at the top of the forum page. Enjoy! These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. hbbbd`b``. endstream endobj startxref 0000048135 00000 n For the majority of will challenges, the notice of dispute must be issued before the will has been granted probate. Orders. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. November 23, 2021. incorrect email and tickets did not transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. However, Chase Sapphire Reserve did me a solid. Dear sir/madam, I am writing to request an investigation of the following; Dispute 1. It took 7 weeks for them to get back to me outside the 30 day window it states on their guideline policy. The party wishing to commence the dispute resolution process must give written notice (Notice of Dispute) to the other parties of: Sample 1 Sample 2 Sample 3 See All ( 50) Remove Advertising. seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. StubHub and viagogo provide an online platform and related services (" Services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" Tickets ") and we may make such Services available internationally via one or more of our websites, Rap/Hip-Hop music is the type of sound that comprising the hip hop genre. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. Thank you! As others have replied, you don't have any grounds to dispute the fee. Keep the email as proof of the transfer and remember to go back to your StubHub account and confirm that you have transferred the tickets. 0000017831 00000 n and Prof'l. 199 Fremont Street, 4th Floor Prices may be higher or lower than face value. Suite 1800 Financial Center These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Here's how you can use DoNotPay to appeal fees: Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal. . If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. Hurry up and access DoNotPay from any web browser to check out everything we offer. Lesson learned. The fault lies with you alone. It took 7 weeks for them to get back to me outside the 30 day window it states on their guideline policy. If you click on the link above you can download the form and fill it out and send it via certified mail to the address. We are changing the way you register and sign-in to the StubHub Community. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. For more information, please see our Tel: 251.432.1600 I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Go to 'My tickets' then Orders in each one to see if you bought tickets. HVn1W0\6quVGX{)oYJuOOno|w[9P7? +z;n{8@a~L@~0iid\a8$1`jih_|W0x]'4 Irvine, CA 92606. Sell Tickets. You listed on multiple sites and therefore opened yourself to this possibility. StubHub will send any Notice to you to the physical address we have on file associated with your StubHub account; it is your responsibility to keep your physical address up to date. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. Design No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. endstream endobj 97 0 obj <>/Metadata 12 0 R/Names 140 0 R/PageLayout/SinglePage/Pages 94 0 R/StructTreeRoot 22 0 R/Type/Catalog/ViewerPreferences<>>> endobj 98 0 obj <>stream 4 if you have questions about listing tickets. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. I read somewhere that if you dispute aStubHub charge, they will lock you out of your account until it's dropped. You will enter your community username and new password and done! Yes No Still Need Help? No. Here is the instructions off the website. Danielle is the author of this solution article. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use . I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. A Notice of Dispute is more than just calling customer care. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Go to solution Dispute Cancellation Fee Hello, My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. 0000016898 00000 n The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. How do I ask Stub Hub to list an event for which I have tickets? Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. Disputing A Charge = Locked StubHub Account? There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. I live in Singapore where the StubHub app is not avail. Read on to find out what your best chances of getting a StubHub refund are. The company prides itself on being a Fan-to-Fan service. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. Perhaps Its Time to Switch to Something Other Than StubHub. Submit your case! Bite the bullet , pay the penalty, move on. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Name the dispute source (it may be a lender, employer, credit card company etc) Type of item. Sorry we couldn't be helpful. hb``c``ig mOP0p4 A1*?7 "1Nbc |OO^ Wwawf7d4Da@ F endstream endobj 81 0 obj <>/Filter/FlateDecode/Index[5 52]/Length 20/Size 57/Type/XRef/W[1 1 1]>>stream If you have an unauthorized credit card charge from StubHub, first make sure it's us. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. Payments. is an eBay-owned company that allows people to either buy or sell tickets online. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Unless you want a refund). SBNation.com. % of people told us that this article helped them. By signing up you are agreeing to receive emails according to our privacy policy. 0000001174 00000 n Notice of Dispute. Ask the Community Contact Support Keep in mind that you may not be refunded in money. 0000013147 00000 n How do I get my tickets back if they didn't sell? After the switch, you will enter the email address you use to access the community in order to reset your password. Fax: 601.707.7913, 1 Timber Way I was prepared to proceed to arbitration by stating the California Bus. Code 22507 "The ticket price of any event which is canceled, postponed, or rescheduled shall be fully refunded to the purchaser by the ticket seller upon request". That may be the best way to protect you, the fan, from StubHub. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. 0000012767 00000 n It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. His digital chapbook, The Internet, was also published in TL;DR Magazine. Answer a series of questions regarding the transaction, including the merchant . Good luck to all of you and keep fighting. All Rights Reserved. Buy sports, concert and theater tickets on StubHub! It basically consists of repetitive rhyming with a catch beat. Are You Having Trouble Getting in Touch With StubHub? 2 if you have questions about buying tickets. [1]You already know that. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. With DoNotPays virtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. All Rights Reserved. Save my name, email, and website in this browser for the next time I comment. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. If you feel like StubHub cheated you, you could take action against them. Solved: Dispute Cancellation Fee - StubHub Community StubHub Community Support Selling Tickets Dispute Cancellation Fee Topic options niki_020 Waterboy Answered! If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. From everything weve seen, the StubHub customer support is quite thin, to say the least. The Court reasoned that the checkout process on the website put Plaintiffs on constructive notice of the arbitration agreement. trailer <]/Prev 51923/XRefStm 1008>> startxref 0 %%EOF 82 0 obj <>stream 0000001351 00000 n . The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. c/o National Registered Agents, Inc. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. https://omegle.onl/. Sorry we couldn't be helpful. My Sales. I read somewhere that if you dispu vshare te a StubHub charge, they will lock you out of your account until it's dropped. 0000004513 00000 n Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. StubHub called to say that they are not issuing a refund because the event was rescheduled. 0000013668 00000 n StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. _hh F fmf6`+fxx'd`FR#G8)1r3}v7.I07[n6 ~ulIRqfnF4 _ : This article was co-authored by wikiHow staff writer. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. There are three variants; a typed, drawn or uploaded signature. StubHub will refund your money if an event is cancelled or moved. I contacted StubHub multiple times and they would not refund my money. We are changing the way you register and sign-in to the StubHub Community. Industry: Utility System Construction , Other Heavy and Civil Engineering Construction , Other Specialty Trade Contractors , General Freight Trucking , All Other Telecommunications See All Industries, Highway, Street, and Bridge Construction , Water, sewer, and utility lines, Heavy construction, nec, Wrecking and demolition work, Excavation work, Special trade contractors, nec, Trucking . endstream endobj 64 0 obj <>stream Read on to get the help you need to contact StubHub. Recently, I wrote for Lawfare about Sen. Dick Durbin (D-IL)'s new STOP CSAM Act bill, S.1199.The bill text is available here.There are a lot of moving parts in this bill, which is 133 pages long. Surface Studio vs iMac - Which Should You Pick? It's how you escalate your issue and tell the Legal Department the nature of your dispute and what you want AT&T to do for you (for example, refund a particular charge). We use cookies to make wikiHow great. Lesson learned and next time don't list on multiple sites. 100, Irvine, CA 92606. Another way you might reach the company is by sending them an email. Include your email address to get a message when this question is answered. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Birmingham, Alabama 35203 0000017307 00000 n STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute How do I contact? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 0000008110 00000 n There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. I also filed a notice for arbitration. Virginia, USA. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Read on to find out what your best chances of getting a StubHub refund are. Pro tip: Each number appears to go to a different department. Seven weeks later Chase stated that StubHub agreed to issue a refund and the dispute was settled. Check out the table below to see the best alternatives to StubHub. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. Yes HUKo0WX(zTaa}HvR#tZi/s\jg@T>N9@lP:V&YNn>n>A+_2J ibcO?E'YT1$\@k|E/PN A party who intends to seek arbitration must first send to the other, by certified mail, a completed form Notice of Dispute (Notice). the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. https://31-cache11.stubhubstatic.com/cms/content-content/legal/images/Notice_of_Dispute.pdf. Sorry but that's how it is. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Re: Disputing A Charge = Locked StubHub Account? 5m$. Privacy Policy. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. so I filed a notice of dispute with my bank where I was charged $540 through my check debit card for NBA basketball tickets of the Dallas Mavericks versus the Houston Rockets. Go to 'My tickets' then Orders in each one to see if you bought tickets. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. %%EOF . Is there any type of fee to cancel a listing that has not sold? StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. I listed 2 ***** concert tickets in Hollywood florida for sale on stubhub.com in Nov 21 and uploaded the tickets once received. 138 0 obj <>/Filter/FlateDecode/ID[<6D5A080239669B4E8D74EB9C14FB44CD>]/Index[96 90]/Info 95 0 R/Length 160/Prev 119390/Root 97 0 R/Size 186/Type/XRef/W[1 3 1]>>stream Just log into your DoNotPay account using any. Suite 204 StubHub will send you an email with instructions on how to claim your refund or credit. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. %PDF-1.4 % When issued, the probate courts are unable to grant probate for the will and must wait until the notice has been dealt with. StubHub is committed to providing a forum for resolving disputes with customers in a fair and efficient manner. StubHub called to say that they are not issuing a refund because the event was rescheduled. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Doesn't matter that the sales happened close together. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-460px-Contact-StubHub-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-728px-Contact-StubHub-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"
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