These easy steps will quickly have you up and running. The BT WiFi quantity you need depends on your houses size. Remove the disc and insert it where you want. Maintain the rooms temperature from 0 to 40 degrees Celsius. 20h48. After a couple of minutes it will turn solid blue, You can now unplug the Ethernet cable. After a minute or two the light on your Wi-Fi Disc will stop flashing red and turn either solid blue or orange. What's the Admin Password, and Why do I Need it? 31-01-2019 BT WiFi works via a Wi-Fi Disk combination and Smart Hub 2. 11h57, on Ideally, try moving the disc closer to the one disc connected directly to your hub (router). on View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. 31-01-2019 If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. The LED is permanently red and the new disc doesn't appear in the app. You can download the My BT app from the App Store or Google Play Store. Youve found a great location for your Wi-Fi Disc. What to Note when Performing BT Wifi Disc Setup? You own a good internet connection and the network is working fine, A connection is established, but the Wi-Fi signal is not optimal. I can't install an add-on disc. It's a pain having to move it and shift the settee to reconnect each time. If you're using Whole Home Wi-Fi or Mini Whole Home Wi-Fi, you can. The BT Wi-Fi Disc is a device with a small size and round shape placed anywhere in your workplace or house to generate a wireless network. Lets tell your customer service team about the situation you are encountering. I can't install an add-on disc. Yes, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. You can download the My BT app from the App Store or Google Play Store. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. What does the orange LED on the disc mean? To use the app, go to Google Play Store if youre an Android user or App Store if youre an iPhone user to download and install it. Full Wi-Fi only works with BT Smart Hub 2. Set mode 1 for the complete WiFi Disc instead of setting mode 2. Does a Wi-Fi Extender slow down Internet speed? Connect the disc to the hub via Ethernet cable by closing the two devices. Step 2. Step 2. If you wish to connect more discs by Ethernet, you'll need to connect them to the Ethernet port on another disc. Using an Ethernet cable, you may connect more than one disc to your wireless router if you use Mini Whole Home WiFi or Whole Home WiFi. You should update your wireless equipment with the new details. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. 15h25. The simplest method to check if there is an issue with your Wi-Fi disc setup is to inspect the lights. Besides, you also update the useful information about this device from our post. Wait for it to be turned off for about 15-30 seconds, Step 4. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. My BT app has been intelligently updated to be your perfect Wi-Fi companion. 15h25. Unplug the Ethernet cable from both devices. Youll need to turn off and unplug any existing hubs before you can install your Complete Wi-Fi. Ask for support from BT team if you have issues. Yet, you can not do this if you use Premium Home WiFi. What does the orange LED on the disc mean? Bell Equipment Return: 6 Steps to Get a Free Device Return, 10 Best Wifi Extender For Xfinity: A Definite Buying Guide [2022], BT Wifi Disc Setup: 2 Piece of Cake Methods [Definite Guide]. If you feel it is hard to seek a solution to your problem, you may ask for help by choosing Chat on the same site. Plug your Wi-Fi Disc into your Business Smart Hub 2 Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). BT Hub, BT Voyager and Connected Devices GPL code. Wait until the LED turns purple, blinks blue, and then turns solid blue. >. We offer you a detailed step to help you set up BT disc quickly without hassle. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. 17h23. If you're using Premium Whole Home Wi-Fi, you can't. Yet, if you have more than 3 or 5 bedrooms, you will likely need a second or third disc. In the unlikely event that a disc gets too hot, it will turn off automatically. Below are some popular causes to BT internet disc flashing red that you should keep an eye on: The Discs are not correctly paired with the smart hub, It is impossible to find or detect the Smart hub, Overload or minor congestion with the system, The causes of red light flashing on BT WiFi disc. If you encounter any issues, access the BT official website's support team. You can still set up your disc without it. You must connect them with an Ethernet cable through another disc. Thanks. I received my package today and saw the ethernet port on the back of the disc along with the instructions stating to connect the ethernet cable. The disc connects to the hub with the strongest signal, and walking around the house increases the signal from the hub, greatly reducing the chances of hitting an uneven surface. 27-03-2019 On the home screen, select More, Your wi-fi network and then Set up new disc. This is clearley explained in the set-up instructions. After that, you must take out the Ethernet cable from both the disc and the hub. Step 3. Now, youve finished learning a step-by-step guide on setting up a BT WiFi disc. This article is the right option for you. on 20h47. This is done by connecting the Smart Hub 2 router to a Wi-Fi disk. This means fiber optic broadband service with full Wi-Fi starts at 39.99 per month. It is one of the best ways to troubleshoot the problem quickly and effectively. Ask questions and share tips with other people 24 hours a day. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc The light on the Wi-Fi Disc will start flashing blue. On the other discs you can use the Ethernet port to connect other wired devices to the network. Go to your nearest store or order a new shop online for new cables. A BT sales rep offered me a new contract that included the Wifi range extending discs. If it shows blue light, the location it tells you is excellent. Re: Does BT Wifi disc require a physical ethernet connection to work? The light flash red and within a few seconds turn solid blue Wait for 5 minutes to start a detection on the device. Step 4. Once done, unplug the device from the power and move it to the recommended place through the app as step 1. Mini Whole Home Wi-Fi add-on disc user guide, Premium Whole Home Wi-Fi add-on disc user guide, Whole Home Wi-Fi 6 add-on disc user guide. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. >. If you're usingMini Whole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOfforOn. You need to activate it by following the instructions in the email we sent you. Plug your Wi-Fi Disc into a power socket and turn it on. Announcements, Guides & Community Updates. The red light often indicates a potential problem when it appears on your device. I have been looking for a resource like this. Does BT Wifi disc require a physical ethernet connection to work? When your disc light turns blue, unplug the power cable. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. The light will turn to blink red but return to solid blue after a couple of seconds. What is Complete Wi-Fi and how do I get started? Alternating Red/Blue flashing (Whole Home Wi-Fi 6 & Premium only), Disc connected but unable to communicate with the primary disc. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. You should consider some things below to set up BT disc with care and safety: Keep all devices away from the Sun and heat. Wait until the disc has cooled down before turning back on. I just thought I'd ask if there was an alternative method to restore the connection. on The light on the BT Complete Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. You may also determine where to put the Wi-Fi disc and check the Wi-Fi signal strength in each location in your house. 29-01-2019 You may want to adjust the position after set-up if your speeds are slow. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. If so it is useless to me as I cannot drill a hole in the ceiling or lay and ethernet cable to where I planned on putting the disc. 18h07. Usually this is about halfway between the two devices. If you have BT's Complete Wi-Fi service (the black discs) this app won't work for you, download the My BT app to set it up. After a couple of minutes it will turn solid blue You can now unplug the Ethernet cable. The best spot is a clear space off the floor close to a power socket. Please note that even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. 20h02. Premium Whole Home Wi-Fi & Whole Home Wi-Fi 6. The hub's administrator password allows you to log in to the device system. You can manage your BT account without difficulty when using the My BT app. To ensure a consistent connection, you should avoid obstructions such as interference devices, trees, or walls. Also, placing it in a ventilated room more often is best. Where should I install the Wi-Fi extender? Step 4. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. The Hub Admin password allows you to update the Hub's wireless network and the Hub and disc light status. Dont put the disc on fragile surfaces to avoid breaking or scratching. Announcements, Guides & Community Updates. Proceed to the location in your house BT app is guiding you. BT disc flashing red is common when using the BT WiFi network, but what are its causes? Power off disks that are not directly connected to a hub (router). 15h30. If you're a new customer, we'll have created your BT ID when you joined. You need to find a stand to hold the disc on because placing the device directly on the ground can damage the internet connection. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. You'll need to set up a BT ID to access the My BT app. So you can check our upcoming post for more details! The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. Initially with the ethernet cable attached the hub light turns to a constant blue after a few minutes but when I disconnect the ethernet cable the light turns to a flashing red after a couple of seconds and remains a flashing red. Just 'Bit the Bullet' and reset my Smart Hub (after saving the settings to an external file) back to factory settings. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. Restart is one of the simple and popular methods to help you solve technological problems. On the home screen, select. No action required - it takes approximately 60 seconds to fully turn on. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. As I posted I have had the disc working twice, but having to bring it down and connect it to the router every time it loses connection is a bind. You must first download the My BT app on your phone and access the app to set up the new disc. On the other discs you can use the Ethernet port to connect other wired devices to the network. 10-07-2020 First check the Ethernet connection from your hub (router). A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. Yes. Turn your Wi-Fi Disc on Plug in your Wi-Fi Disc next to your Business Smart Hub 2. Press and hold Factory Reset at the hubs back to factory reset the device, Step 4. 3. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. Wait for the final results from the app. on You can check the capacity of mode 1 by running a wifi speed test to confirm if it is fast or you have slow Wifi speeds. Remove My BT app and BT Whole Home WiFi on your device, Step 3. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. You can check if your wireless network speed is faster after installing a BT WiFi disc by running a WiFi speed test. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc, The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes, You can now unplug the cable. After knowing the causes of the BT complete wifi disc flashing red, you should find the proper solution immediately. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Find the best location for your disc using the My BT app's disc location checker. Avoid obstructing it with the carpets or blocks. Wait for a text or an email for confirmation once the Full Fibre is activated. You can then use the lan port on the remote disk to connect other devices to your network. Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion.
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