We use dedicated people and clever technology to safeguard our platform. We will process your return within 10 business days of receipt. If an RMA is not provided with your refund delays can take up to 2 weeks. When I received my order I was shocked to see two identical pairs of shoes. Bluefly Customer Support: Poor Performance. I seriously regret ever arriving on this site. Hi Nancy, I immediately reached out and there is nothing on their website that indicates this order cannot be modified or canceled after placed. Anyone can write a Trustpilot review. It was enjoyable. You've been warned. Two months have passed and they haven't exchanged the desk nor refunded my payment. Anyways, the return address for bluefly is 5389E Provident Drive, Cincinnati OH 45246. Standarddelivery takes 4-8 business days for the continental US and will be shippedwith UPS, UPS SurePost, FedEx, SmartPost, or US Postal Service. The complaint has been investigated and resolved to the customer's satisfaction. Email us at. Our customers are incredibly important to us and we appreciate your feedback and concern. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The next day I received an email indicating that I need to call them. Man oh man, this could have been a really nice shopping experience. Hi Cam, ?I DON'T WANT ANYMORE BE CONTACTED FROM THEM I JUST WANT TO RETURN THE *** AND CLOSED THIS NIGHTMARE . Ordered a bathing suit bottom in xsmall, was too big, I have several of this type of bottoms. Which is understandable, but my 87.xx purchase ended up in a refund of 60.xx. Again, we apologize with the inventory issue but it was an honest mistake which has since been corrected. Coupon codes cannot be combined with other offers. However, I found that they have an automated system so that they cannot change the address or cancel the order. If you are making a claim on a delivery that shows delivered by the carrier to the address requested a police report may be required as part of the process. Jul 04, 2014 12:31 pm EDT. Even if you have to pay more, skip this horrible web seller. Bought Saint Laurent bag from bluefly. All furniture deliveries require a valid telephone number. Overview. There is a chance that you will receive different RMAs and shipping labels for multiple items within one order. Click here to get notifications about new complaints of Bluefly. I assume oh my gosh how much they had to add on the original price to give us this huge discount, something like 100 percent! I emailed then seconds after I saw the receipt in order conformation email. Bluefly are refusing to return my emails and of course the customer service number isn't "accepting calls". They claim to have an authenticity guarantee yet are unable to provide actual proof of authenticity as they are not authorized distributers. it is unconscionable that Bluefly charges $21 to return an item, especially when 1) you've already paid a delivery fee, and 2) the reason for the return is a problem with the item. Click the Print Confirmation button to immediately print your return confirmation and domestic return shipping label. not the DHL label? What's more, the item-- a BCBG puffer coat-- was delivered disgracefully, shoved into a bag that is too small. And they were both LEFT boots. It took two months to receive refund, and that was after many many calls, no response or call backs from bluefly. As well as postage. Is that what it said on the mailing label attached to the invoice? Tip for consumers:Check the return policy before ordering. However, the prices on our website change often andwe are not able to offer price adjustments. I don't know what to do! That'll depend on the store 's shipping policy and delivery times. Thanks thinksnow! I've returned items to Bluefly and didn't use DHL. If your package still has not shown up within the 3 business days of the delivery date, please reach out to us at flyrep@bluefly.com and we will look into it for you. If you require assistance from one of our fashion-forward Customer Service members at 1.877.BLUEFLY. 1. call pushes the current value of the RIP register (return address) to the stack + does the call. I would never buy again. Get started - it's free. We will be having several upgrades to our site soon, I look forward to more positive reviews in the future. If you returned a gift for Bluefly store credit, please allow 3-5 business days for the store credit to appear in your account. Share your photos and videos with others to prove the truth of your words. To learn more about reviews and trust on sitejabber.com, visit our. Please note that all orders are charged in United States Dollars (USD). They do not clearly state their unfair refund policy on the first page of their website and a class action suit should be brought against this company and their website. We accept returns within 14 days* of delivery, unless items are marked Final Sale. All items must be unworn, unwashed and undamaged. After the investigation, if the package still has not shown up within 5 business days of the delivery date then we will file a claim for you. I'll be contacting the Federal Trade Commission regarding false advertising by clearly selling a used product, but not listing the condition of it and selling as if it was new for $304. Bluefly has an estimated web sales of $100M-$250M. Please Make Sure That The Carrier Scans Your Return Package And Provides A Receipt. How do i know if an item is new, used etc? 1124 Kane Concourse, Bay Harbor Islands, FL 33154-2013. It is now nearly 3 weeks since I sent back the shoes and I have yet to see a dime. How silly of me to have strayed Bluefly is a bunch of crooks and liars. I returned a pair of shoes due to the size issue on the next day I received my purchased. The customer service is really terrible. Companies can ask for reviews via automatic invitations. *Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued. Bluefly's headquarters is in Florida, United States of America. Bluefly already went out of business, once back in 2019. Pricey shipping I accept, after all, no one forced me to buy $200 costume jewelry, I did it because I really liked it. That's 10 business days starting from when they receive the package so it does take some time. Because we work so quickly to ship you your order, it is not possible for us to make changes or cancel an order once it has been placed. Items usually ship within 1-2 business days unless otherwise noted by availability in the product details. I'd check a couple other shops before I go ahead here. I have never had any problem with other sites delivering using UPS or USPS. I ordered a pair of shoes and was sent the wrong size. In the event that the Gift recipient does not have a Bluefly account, one will be created by Bluefly upon receipt of the return. Return Address ( 602.1.5) A return address tells the USPS where the sender wants the mail returned if it is undeliverable. We are a week past Christmas, and I still don't have the gift I paid for. boxes, unless the address is a university address. Over 2.8 million positive reviews on eBay. Bluefly ranks 14th among Designer Clothes sites. Email us atflyrep@bluefly.com to request this. The age of Bluefly's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. The bag is new and authentic. Email this Business. 3. for anyone's information in the future, walgreen's has DHL shipping stations inside. I have ordered a pair of shoes from Bluefly and they charged me twice. Returns Cancel order Change order Track order . Place the return address on the top left of envelopes. This shirt was $300.00. I have now opened a case with PayPal but stay far away from them! Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. . I've never been so disturbed by an online retailer. Additional comments are also welcome on the authorization form. That lowers the value of the bag. Submit a complaint and get your issue resolved. My concerns were immediately resolved. I'm going to buy a fendi bag on your web. Current Wait: 3 mins (3m avg) Hours: Mon-Fri 8am-9pm, Sat 10am-6pm EST; best time to call: 9am. This complaint was posted by a verified customer. They rip customers off by colluding with dishonest eBay sellers as partners, sending defective, low-quality, possibly unauthentic products, then denying whatever you say, refusing to give full refund and charging people return fees. Return shipping will be taken care of by Bluefly for damaged or wrong items sent.click here. Bluefly offers men and women's clothing, shoes, handbags, jewelry, and . Worse yet, one boot was 8.5 and the other way 6.5. The company left an official comment to this complaint. It may not display this or other websites correctly. And no one from Bluefly contacted me about he issue. When they emailed me back they said that they were not able to refund my money and also said how sorry they were. I did not notice that. Please help us improve by providing feedback on the returns authorization being sure to select WRONG ITEM as the return reason. Leaving customers and their staff high and dry. Thank you again for your feedback John. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. This hold will drop off your account within 3-5 business days. Should you receive a wrong, damaged or defective item upon receipt, please contact our customer service team directly for assistance. Bluefly has a rating of 3.07 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. Please be sure to follow the directions given for each product you are trying to return. If you wish to have the refund processed back to the Gift giver, click the box to Credit back to the Gift giver.. The item was returned to Bluefly.com using the prepaid **** return label Bluefly.com provided me with, *****, on 06/21/22. Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says "Create a Return Label" on the Order History page of your account. $185 $139.99 Save 24 %. Finally got return label, sent items back and no refund until I contacted them again 2 months later. If I could review zero stars I would. *Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued. Bluefly ranks 14th among Designer Clothes sites. As of today, it's been over 10 "BUSINESS" Days after the return package arrived to their Return Center, and I still haven't received my credit back to my CC. I hope this helps! I will never shop with them again. No one in my family with size 5. Just let me know if I am wrong. Summary. They also charge a restocking fee. Bluefly ranks 14th among Designer Clothes sites. I have S size, but they sent me XL! Returns will be processed within 10 business days from the date we receive your package. click here for more details. Headquartered in New York City's fashion district, Bluefly is the original online fashion retailer. If you use our pre-paid return label, allow 5 to 10 business days shipping time. Call Bluefly.com customer service faster with GetHuman. I've returned a shirt that was delivered to them beyond the 7-10 return processing they ask for. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If the bag is used, the description will state this information. If the tracking information for yourpackagesays delivered and you have not received it, please reach out to us at flyrep@bluefly.com and we will look into it for you. As a matter of policy, BBB does not endorse any product, service or business. I'm considering suing and anyone reading this should too! also i do not want to be charged a return fee for each individual dress and separate shipping for each of them. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. 2 month passed- no refund provided. Return time frames are either 14 days (from the delivery date) or final sale; this is indicated in each item's description located on the product page. Simply appalling. Current Wait: 3 mins (2m avg) Hours: 24 hours, 7 days; best time to call: 3:45pm. Ridiculous! They are thieves. That is not right. Very disappointed and they are just not even addressing the issue. Waste of money! Their customer service was quite nice and gave us a store credit. Please contact us if you have any questions prior to placing your order. Reviews are from legit customers. -Bluefly Team, Hello Scott, Freight delivery generally takes 2-3 weeks from date of purchase but may take up to 5 weeks. I don't know what to do. Fulfill your fashion obsessions with none of the guilt. Coupon codes are only valid during the stated promotion times and cannot be applied retroactively to purchases made prior to the start of this sale or to purchases made after the end of this sale. I sent an email to inquire about my return and refund and received a response in a matter of minutes. Bluefly is unable to process your refund if products are returned to the incorrect address. AfterShip Returns Center. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Product on Bluefly are available in very limited quantities for only a short period of time. Unless otherwise specified in an items details, heavy and bulky items are Final Sale and cannot be returned. Automated shipment tracking. I believe all this is done on purpose to limit returns. The following day, I dropped off the package at a DHL authorised center and went on my merry way. This can provide reassurance to potential customers seeking quality products or services. They just sent me whatever they have available. I purchased one item back on 2/25/23 for $129.99 plus $7.99 for shipping. Their website is so baggy, full of errors. Please note that outbound shipping charges are not refunded when making a return. Carrier tracking information will be provided by the carrier once your delivery has been scheduled. Please be sure to follow the directions given for each product you are trying to return. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. I contacted mutliple times on emails and chatted to two different representatives- one said 'warehousing issues' and the other just kept going around in circles. Submit a complaint and get your issue resolved. Size: 37.5 Bluefly can take up to 10 business days to credit you for a return. About us. We'll send you an email with your tracking information once an order is on its way. Find top employees, contact details and business statistics at RocketReach. Not worth it. the bag indicated is the final sale - no return or exchange. The worst! Contacted customer service, they said since they got the bag from another company (rue lala), there's no way for them to get the card. If you purchase a 50 item, it could cost you 75% of that item to return it. In addition, their sizing guide is way off! 2) Select "This is a Gift return" on the Return Form and fill in required fields making sure to provide the gift recipients email address as this is where the credit will be sent. Returning Heavy Or Bulky Items So if it is not returned, I won't have my money back, which is quite likely to happen. It is almost 2 month as Bluefly received my return and didnt send my refund. If the tracking information for yourpackagesays delivered and you have not received it, we recommend checking with any neighbors, housemates, or leasing offices who may have received the parcel on your behalf. Please follow the Return Merchandise Authorization or RMA instructions or reach out to Customer Service atflyrep@bluefly.com with any questions. Claim it and get a lot of features. After finding and purchasing the pants from Bluefly, I was advised they were already found elsewhere. Tip for consumers:make sure you are willing to lose you money before doing any business with this company, Products used:nothing never received items since they were mailed to an incorrect address and not recovered. Ignite your style with over 1,700 designer brands at a premium discount - up to 40% Off retail. Founded in 1998, Bluefly is a leading online retailer that offers designer and fashion trends at a superior value. Ordered a pair of 8.5 style and co boots. That rubbed me the wrong way and I even attached photos to prove that they were worn. For orders shipping in the United States, returns on Diamond, Fine & Estate Jewelry must be received within 21 calendar days from shipment in original condition (including all original packaging). There is no way to correct the address they say. This is very misleading to consumers and if I had known they were used, I wouldn't have bought them. Terrible attitude, condescending and I will truly never ever ever recommend or use this site again. and Hawaii*. 80 Employees . But this has been the worst, worst experience ever! Step 1: If you have an account, please log in and view your order to start your return process. I have a UPS return receipt (uploaded) showing the return I sent back to them SHOWING that their facility received my return and they still have not credited me. I noticed an email from Bluefly for an order I did not place on 9/21/17. Find out how we combat fake reviews. I have to pay my credit card or risk finance charges so will be stuck with a nearly 600.00 credit thanks to the glacial pace over at bluefly. Very unfriendly customer service and this was my first and last experience with Bluefly. Because i live in Europe I can't do anything about this. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Do not purchase high-end designer goods from this retailer as they do not guarantee authenticity. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Amazon would have just sent the right size because they were the ones who made the mistake! My bad. Personalize it. BTW, Nordstrom offers free shipping both ways. If you refund the original payment method and use our pre-paid domestic return label, $6.95 will be deducted from your return total. it is unconscionable that Bluefly charges $21 to return an item, especially when 1) you've already paid a delivery fee, and 2) the reason for the return is a problem with the item. Late Returns The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. 2023 Bluefly We conducted a search on social media and found several negative reviews related to Bluefly. Our scan shows Bluefly website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. They did refund me which I appreciate. Opinions are ours. Verified customer. Your better of shopping elsewhere! I'm still waiting! The return label will appear as an attachment at the bottom of your email confirmation. Some of the add-ons on this site are powered by. Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. They sent me completely the wrong item, and have done exactly nothing to correct their mistake. Mail your return to: BHFO, Inc. Attn: BHFO.com Returns Department 4520 20th Ave SW Cedar Rapids, IA 52404. A shipping confirmation email is sent when all or part of your order is on its way to you. After reading all the negative reviews, why should i trust? Appropriate tax charges will appear on the "Review Order" page during checkout. To check the status of your order, log in to your account andclick intoyour order to see shipment status & tracking details. The dress I ordered was never worn - I tried it on and it was too big. On top of it - the customer service was some of the worst I've experienced. Return your package via FedEx (recommended for faster processing) or the US Postal Service. When you complete the online return form, you will also receive a return request confirmation email with the pre-paid return shipping label as an attachment. Preferred return address placement is the upper left portion of the mailpiece or the upper left part of the address areaon the side of the piece bearing postage. First off they messed up and sent me a wrong item. Amazingly they keep saying 'only one refund per account'. Tip for consumers:Don't buy anything you may want to exchange. It is quite deplorable. For orders shipped to other states, your state and/or municipal government may require you to declare your purchase and pay appropriate sales tax amounts to them directly. To retrieve or reset your password, clickthe account iconat the top right of any page and click 'Forgot Password?.' I will never order from them again. Highway Robbery- Do not return an item and expect your money back. In the event that you need to re-print your label, you can retrieve this information by referring to your Return Request Confirmation email. Please ensure this is entered in shipping information on your order. if the bag is faked or damaged, could i return it back? Even an exchange for a different size won't save you on the return fee. Large pieces of furniture or shipments that cannot be delivered by standard parcel post methods and will arrive via freight. Furniture However, they did not credit my account the full amount deducting $14.95 for shipping and handling adding insult to injury. BEWARE! Then I tried again and they stated that a return label would be at federal express . I also asked if I could pay for the shipping fees myself using a carrier of my choice to avoid their inflated fee. We will send an email to the Gift recipient with instructions on how to access the store credit for use on a future purchase. So disappointed since these were items I really wanted. I knew immediately as it was wrapped in poor English packaging and the quality was off in many aspects. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I was searching for a matching sweatpant to a sweatshirt purchased at Marshall's, for a family member. Returns will be processed within 2-3 business days from the date we receive your package. We looked up Bluefly and found that the website is receiving a high amount of traffic. I got sucked into buying a pair of shoes for a gift for my daughter that didn't fit. Customer service is our #1 priority and if you have an issue with us, all you have to do is reach out and we would be more than happy to work with you. I contacted customer support and have been in contact with numerous representatives and supervisors. News. I contacted bluefly so they can honor my original price and they wouldnt. Well guide you through the process. If you have questions on sizing, please contact us. 877-258-3359. Customers beware before shopping with Bluefly. 40.77.167.134 Toggle navigation. I ordered shoes and they were excellent quality but too large. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks. Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. This website Bluefly.com all started out in the year 1998 providing customers with fashion trends, excellent value and designers brands for the choosing. Oh, and also they charge $50 for return fees not including shipping. Blue fly or not (trust me there service is excellent!). Was concerned that I might end up with a pre-owned piece but it in fact was brand new. We proudly stand behind every piece we sell and guarantee the authenticity 100% with our vendors. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. They were not helpful and actually abusive. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. FINAL SALE items are not eligible for refund, exchange, or store credit. People make mistakes, but refusing to correct them and leaving your customers hanging out to dry is not ok. I will never order from Bluefly again! They send me lazy screen shots from FedEx.com without actually calling them and sorting out the issue as the shipper. . They were more expensive because they were a different color. I wish I knew, and need to find a solution soon. BBB is here to help. 4.9 Total Score. Ordered an Off-White carry on luggage. I'm done doing their job and trying to get them to correct this. Please rest assured, we offer only the best brand names and highest quality goods. We all know that sizes can be all over the board. As a marketplace, we have many suppliers and we are unable to substitute an item once the order is submitted. We thank you for your interest. Click on the attachment to access the shipping label. Tip for consumers:Dont Buy unless you plan on keeping it and please dont let your bank flag it for fraud and you place the order again after they fix and they send you 2 of the same thing they going blame you. This will surely increase the credibility of your complaint. If you have multiple returns on the same order, a fee of $4.95 for each additional shipment will apply. Please ensure the FedEx location you are using supports Ground drop-offs. I am appalled customer service like this still exists. JavaScript is disabled. Chlo Woody Logo Canvas Slide. Three weeks to get my merchandise (that is the projected delivery date I am still waiting for delivery), shipped from Kentucky to California! They will not cancel the order and the will not refund my money these guys are thieves i have al really contact the better business bureau. Returns must be in their original, unused, unworn condition with all tags attached and all packaging included. Information provided by various external sources. I should have known better. Could not get a return label and no phone number on their site. It would suck to be out $217 OMG, I returned something almost a week back and haven't received an email from Bluefly yet. We looked at designer & luxury fashion brands similar to Bluefly in products and services offered and ranked them according to product features, overall customer ratings, brand popularity, price point and value, shipping and returns policies . Researched & Written by Jessica Vyvial-Larson on the FlexJobs Team. You are using an out of date browser. Bluefly uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. However, it came in a generic white cardboard box and it was badly scratched. When I contacted them they said they didn't have sweaters in my size, so they decided to send me items which were in stock.
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