Having customer service experience is great but if you dont have this dont worry as youll undergo a comprehensive 3-week training course at our Houghton Regis Contact Centre from our experienced Trainers who have a wealth of Contact Centre and Customer Service Experience wholl give you all the tools youll need. I joined as a Reservation Agent and in my first few months in the role I have got to be part of a support team and been on the Your Say panel Whitbreads annual employee engagement survey. It said no experience needed, though as Ive heard this before I was quite skeptical! We're shaking up the steak world and offering you a fresh + exciting approach to dining out. I was so nervous to begin with but my team and all the managers were so friendly, I soon found myself coming out of my shell and growing more confident. Our aim is - 'To serve the nation's favourite pub food, at great value prices, in a family friendly environment.'. You are currently accessing Professional Pensions via your Enterprise account. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail The results for the hospitality company, published today (25 April) on the London Stock Exchange, disclosed the surplus of Whitbread's defined benefit scheme fell from 523m in the 2021/22 fiscal y. hub by Premier Inn is a smart new concept in urban hotels. an. All rights reserved, I chose to apply for Whitbread because of the progression opportunities; I was already in full time employment but I really wanted a career and development. To trace a pensions scheme contact Pension Tracing Service. Having advised on transactions with all the leading insurers in this market, our reputation of providing workable advice, as well as being practical and collaborative in negotiations, was a key element in securing a good deal with Standard Life for our client. Report. It helps to provide greater certainty to members about the security of their benefits and we are delighted to have completed it with Standard Life. We place the customer at the heart of everything we do, as shown in our Customer Heartbeat model which is a visual illustration of our Vision. Do it! Once I was fully trained on the phones and working on my own, I still had great support from both my managers and peers, which helped with my confidence. These cookies allow us to count visits and traffic so we can measure and improve the performance of our site. Whitbread agreed to make the contribution which allowed Costa to be released from its obligations to the pension scheme and enabled the trustee to reduce its investment risk. If you pass the morning exercises, youll then be progressed through to the last and final part of the day which will be a face to face, 2-2-1 competency-based interview. My first role in the Contact Centre helped me to gain the skills and knowledge of the business. Whitbread Group Pension Fund Defined Contribution Implementation Statement for the year ending 31 March 2022 Welcome to the Trustee's Statement of how they implemented the policies and practices in the Fund's Statement of Investment Principles during the year ending 31 March 2022. I have always recommended Whitbread and my advice would be to take every development opportunity available because hard work is both recognized and rewarded. In November 2017, Whitbread joined AMX seeking to achieve further efficiencies across an already operationally efficient . Whitbread Group has chosen Aries Insight's pensions service to help it stay on top of ever changing and complex regulation. Our winning teams delight customers so they come back time and again which, along with our focus on everyday efficiency, drives profitable growth. Whats been a highlight of your time here? Ifyoure passionate about customer service and hardworking youll love being part of our Contact Centre community. WTW UK pensions transactions team director, Louise Nash, added: The Whitbread Group Pension Fund was able to achieve very compelling pricing by moving quickly to take advantage of attractive market conditions and a highly competitive insurer landscape. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. My mum had previously worked at Whitbread when I was younger, so I knew of the company. We don't want anything to stand between you and your new career withus, so we'velistedeverything that you'll be expected to do between now andbeginning your journey with us. Laura Blows is joined by Claire Felgate, Head of Global Consultant Relations, UK, at BlackRock, to discuss savings and finance at retirement. Receiving unexpected recognition by being nominated and accepted to our RISE Leadership and Development program. contact our customer service team. You might end up finding something you really enjoy, that you never considered yourself doing. "We thoroughly enjoyed working closely and collaboratively with the trustee and its advisers to secure this transaction. Employees contribute 3%, while the company's contributions range from 4.5% up to 10% for senior management. 4.0. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Nurudin - Business Implementation Executive. The first ZIP will be opening inCardiffMarch 2019, with more coming soon. You'll also get 25 days' holiday, a 25% discount on all our brands and up to 50% off a stay at Premier Inn. We are Whitbread More hotel rooms than anyone in the UK. From our Reservations Agents assisting our guests with booking roomsto our Guest Relations Advisors resolving any issues, ourContact Centre teamare often the first port of call and offer an exceptional world class service, making a difference to everyone they speak to. Each of our team members have the chance to invest in the future of our business, and benefit from the success of Whitbread. Part of Arc network,www.arc-network.com, Forward-thinking Fixed Income with Janus Henderson Investors. Healthcare Support Americas +1 212 318 2000 EMEA +44 20 7330 7500 Asia Pacific +65 6212 1000 Company Careers Tech At Bloomberg Sustainability Gender-Equality Index YouTube Products Bloomberg Terminal Data. om ons te informeren over dit probleem. Please enable Strictly Necessary Cookies first so that we can save your preferences! The pension plan is 3rd party, and is an opt out scheme. 2023 Whitbread PLC. Reward and recognition. Just some of the things we can offer you here at Whitbread. Investors overview Together, were redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. If you have any problems with your access or would like to request an individual access account please contact our customer service team. The DB schemes, which were . Onze Performance & security by Cloudflare. If you meet the requirements listed on the job role, applying is easy, all you need to do is submit your online application by firstly, registering your details, answering a few basic questions and then uploading your CV. If you have any problems with your access or would like to request an individual access account please contact our customer service team. and for a tenthyear in a row we were named as a Top Employer. Si vous continuez voir ce Total UK revenue was up 50 per cent to 2.5bn. Whitbread is well known for its diversity and inclusion so dont feel like you must be a certain type of person to work here, any and everyone is welcome. I learnt so much during my time in Reservations, I felt set up for success and I enjoyed working in such a friendly, vibrant environment. Ive learned so much from every manager too. envie um e-mail para Are pension schemes shopping around enough for the best deals on admin software? Part of Arc network,www.arc-network.com, Forward-thinking Fixed Income with Janus Henderson Investors. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. the bonus is though whitbread pays in what you pay as well (government scheme) so it is a really . Use every opportunity that is given to you. View determination Download . Reed Smith is a dynamic international law firm dedicated to helping clients move their businesses forward. If you believe you are the victim of financial wrongdoing, write to Tony Hetherington at Financial Mail, 2 Derry Street, London W8 5TS or email tony.hetherington@mailonsunday.co.uk. From our Reservations Agents assisting our guests with booking rooms to our Guest Relations Advisors resolving any issues, our Contact Centre team are often the first port of call and offer an exceptional world class service, making a difference to everyone they speak to. I had never done a phone-based role or had a full-time job, so this was a big step for myself. The team are the best thing about Whitbread. The DC section of the Fund provides you with benefits on a . I see both as mentors and still ask for support with my current role. The chance to build yourself a long and varied career doing something you really love. I moved to the area but found it very hard to move out of retail into an office-type role with more normal, dependable hours, which as a mum is the Holy Grail. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Contact us Link opens in new tab . Standard Life's share of 17% puts it in second place. Depending on your role within Whitbread, youll have access to company sponsored health cover for you or your family, or to discounted private healthcare schemes for you and your family. 13/7/22. Ive had five different roles across different areas of Whitbread and progressed with each one. The support I received was invaluable and gave me the confidence I needed to take the next step. Our Force for Good sustainability programme focuses on enabling people to live and work well whilst having a positive impact on the world around us. We offer a range of incentives to ensure that all of our teams benefit from the success of our business as a whole. WTW acted as the lead adviser on the transaction, while legal advice was provided by Reed Smith. The Pension Tracing Service is a free government service. Our first brand and still one of the UK's best loved restaurants. Our Defined Benefit pension specialists can advise on your Whitbread final salary pension. Industry Voice: The case for a market neutral absolute return government bond fund, People Moves: Week ending Friday 28 April 2023, Railpen expands investment portfolio with Cambridge acquisition, Majority of schemes to invest more in infrastructure. They help us to know which pages are the most and least popular, and see how visitors move around the site. The size of Whitbread meant I knew there were many different opportunities I could consider which was very important for me as I was still unsure on where I wanted my career to go. Do you have any advice to someone thinking about applying? Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Pension portfolios the role of asset-backed securities, Laura Blows is joined by Royal London Asset Management (RLAM) head of sterling credit research, Martin Foden, and its Senior Fund Manager, Shalin Shah to discuss the role of asset-backed securities (ABS) within pension fund portfolios, Laura Blows is joined by TCW head of fixed income ESG, Jamie Franco, to discuss incorporating environmental, social and governance (ESG) strategies into fixed income portfolios. Whitbread Group Pension Fund, Dunstable, England, completed a 680 million ($822 million) buy-in with Standard Life. Whitbread PLC was advised by LCP and Slaughter and May. I was actually very pleasantly surprised however by a great, relaxed interview process, which focused on me as a person as opposed to just experience and skills I could offer. Are current roads into retirement delivering member value? Teachers' Pension Scheme (CAS-66609-T4V5) Complainant . There's no doubt that we are a hospitality force to be reckoned with. Be pro-active, curious and unafraid to face a challenge, failure is not the worst that can happen it shows you have initiative and the courage to try and to learn. Are pension schemes shopping around enough for the best deals on admin software? Be a part of our global team dedicated to building brighter futures for employers and their people. Whitbread Group Pension Fund. Using the experiences I have had within Whitbread, I feel I could continue to help develop and progress people to give them the same breaks Ive had. For schemes who have not yet reached buyout, pensioner buy-ins continue to offer a fantastic opportunity to lock down risk over time, and form strategic partnerships with insurers along the way. enviando un correo electrnico a We look forward to partnering with the fund on its journey. The hospitality company, which manages restaurants and brands, including Premier Travel Inn, Costa Coffee and T.G.I. Ive held management positions at our hotels in Bournemouth, Poole and Salisbury and have now returned to the Contact Centre. Enterprise account. What we offer. Enterprise account. You are currently accessing Professional Pensions via your Enterprise account. About us overview Schedule a free call today to talk to a pension transfer . Our latest announcements and press releases, both global and local. Justine M. Senior, Will Sutton, Reed Smiths Global Corporate Group partner who led the team, commented: We are particularly pleased to have worked on this deal for the trustees. Everyone was helpful in my training period, they helped me develop my skills and understanding of a brand that keeps it customers at its core. Clickhere toemail our PensionAdminTeam, For all employment opportunities, click here to visit our career site, Benefits technology and digital solutions, Private medical insurance for individuals, Statement of Corporate Governance Arrangements. The trustees of the 3 billion pension fund were advised by Reed Smith . Lamentamos pelo inconveniente. If you have a passion for customer care and want to be a part of a journey then apply today! Whitbread is committed to supporting and helping all of our teams when facing challenges or problems either at home or at work and as such, have an Employee Assistance Programme (EAP) provider, in partnership with Hospitality Action. Community Every time you visit one of our Premier Innsor restaurants, youll enjoy a discount of at least 25% (and up to 50% off a stay in Premier Inn). Premier Inn is the UKs biggest hotel brand, offering quality accommodation at affordable prices with over 800 hotels in great locations. excuses voor het ongemak. When I worked as Groups Reservations Centre Agent, I put through a great Business Account lead which was recognized by the Business Accounts Team with a bottle of Champagne and a night out with a free night stay at a Premier Inn of my choice. Contact Information Whitbread PLC (Pension Fund) Porter Tun Hse, 500 Capability Green Luton, England, LU1 3LF Get Directions Phone: 01582 391444 Email: nicholas.cadbury@whitbread.com Fax: 01582 397676 Twitter Feed: Visit Youtube Channel: Visit Edit: Edit or Remove Business Description Whitbread PLC (Pension Fund) is located in Luton, England. UK - Mercer Human Resource Consulting has been appointed to provide administration services for the defined benefit pension arrangements of Whitbread. A 12-month course which included development in product knowledge and leadership skills. If your application is considered successful, youll be contacting to arrange a suitable telephone interview. Cookhouse & Pub, a great place to get together. Im proud to say that I started my journey as a Customer Contact Centre Coordinator. The Whitbread defined benefit pension scheme funding level swung into a surplus of 222m after a one-off contribution of 381m following the sale of Costa Coffee. enva un correo electrnico a I had regular one-to-ones with her to discuss how the course was going, she provided me with feedback, advice and helped me to overcome any challenges. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. However, the truly best thing about working for Whitbread is the fact its a global brand that everyone knows about, and that the departments all have a great family feel to them where everyone looks out for each other. Following this having the opportunity to visit the hospital to see all of the fantastic work they do and how the money we have raised has been put towards a Premier Inn clinical wing. Lamentamos Our deep industry knowledge, long-standing relationships and collaborative structure make us the go-to partner for complex disputes, transactions, and regulatory matters. The Whitbread Group Pension Fund has been handed a one-off contribution of 380m following Whitbread's sale of Costa to The Coca-Cola Company. "We were very pleased to help the trustee to secure this transaction with Standard Life, working closely with the WTW scheme actuary and investment advisory teams. Well Ive had eight roles within Whitbread so far. If you already have an account please use the link below to sign in. . sign in. We'll then check you do meet the requirements, hours and shifts and some competency interview questions. We serve up delicious dishes full of seasonal flavour and a variety of drinks including local cask ales. To remain with Whitbread and explore the various opportunities for learning and development, both professional and personal, it has to offer. Non-contributory stakeholder pension scheme available for all employees. It transacted the largest buy-out of 2022, worth 600m, and a buy-in of 800m. Wenn Contact us Visit our brand sites Whitbread said it was extending its cheaper pension arrangement to 14,000 staff currently without a pension. A friend suggested looking on the Whitbread site, and from there I applied for a role in the Contact Centre. If you have any problems with your access or would like to request an individual access account please When I joined, m, the Whitbread Management Training program, We hold all our assessment days at our very own. Ive had 4 roles overall; one in the Contact Center - Reservation Agent, one in specialist sales Sales Development Representative and two in the sales team Group Desk representative and Business Implementation Executive. Here, you'll enjoy a great range of rewards and benefits, including up to 30% annual bonus, a contributory pension scheme and life assurance. But one of the main reasons I applied was the fact that I had seen her progress through the company with a lot of support throughout her career. Reed Smith advises Photonis on acquisition of ProxiVision, Tips and tricks for startups before a financing, Reed Smith advises Position Music in connection with its growth equity investment by Vesper, Reed Smith advises Whitbread Group Pension Fund on 680m buy-in with Standard Life, Tax, Private Client Services and Executive Compensation, Modern Slavery and Human Trafficking Statement. message, contactez-nous l'adresse Whitbread's 2.9bn pension fund is one of the larger schemes in the UK and is operationally complex, with investments across multiple asset classes including hedge funds, equities and credit. The pension administrator runs the pension schemes of major businesses including Whitbread, Morrisons and Scottish Power. We grow brands that customers love by building a strong Customer Heartbeat and innovating to stay ahead. My future plans are to progress into a senior commercial position. I am currently in my second role in Whitbread. Click each image to read more about each step. He also entrusted me with extra responsibilities which increased my confidence in the role. Adding to this, Standard Life senior business development manager, Kieran Mistry, said: Its exciting to support the trustee in securing their first buy-in, taking risk off the table in a volatile economic environment. From each Ive learned to drive forward by trusting in myself, my knowledge and skills as theyve all been so empowering and knowing when to push me to succeed in what I want to achieve. I had a family member currently working within Whitbread who told me they had some positions open, and theres great opportunity for growth which was important to me. There are a variety of roles based here at Chiswell Court on the Whitbread Campus so there really is something for everyone. Read more about the transaction in Standard Lifes announcementat standardlife.co.uk. For pensions related questions, contact The Pensions Advisory Service or call 0845 6012923 For Whitbread Privilege Card call 01582 424200 Commercial Enquiries Events and Digital Hannah Hicks Commercial and Event Director Phone: 07984 378 769 Email: hannah.hicks@employeebenefits.co.uk However, many of the beneficiaries of these schemes have. The transaction is the first bulk purchase annuity deal undertaken by the trustee and is expected to significantly reduce the risks associated with the underlying . real person. I am continuing to work on my development and would like to progress to Team Manager, with a long-term goal of working in one of our many hotels. Pension Trustees (the "Trustee") in investing the assets of the Defined Contribution Section of the Whitbread Group Pension Fund (the "Fund"). Premier Inn has been awarded the Best UK Family Hotel in the TripAdvisor Travellers' Choice Awards, Best UK Hotel Group in the Silver Travel Awards and the Business In The Community Environmental Leadership Award. Analyst coverage and company compiled consensus. per informarci del problema. If you require any further information on how we protect our data/systems, or you have a question for our Information Security Team, please contact them at: information.security@whitbread.com, Registered in England and Wales No. Restaurants across the country. sign in. Aviva follows not far behind, with 16% of the market. There is a separate defined contribution (DC) scheme for all management positions and head office staff. Support and guidance will be provided from multiple different people during training to ensure you are ready at the end of your training and feel like a valued part of the team. This is the Whitbread Contact Centre - guardians of legendary brands like Premier Inn, the UK's leading hotel chain which keeps millions of guests happy every year. Anyone looking to join Whitbread should 100% do it. You'll be introducedto Whitbread, Premier Inn and the Reservation Centre, along with a tour of a hotel and breakfast. You need to be willing to be part of a customer focused team, and put your heart into making sure our customers have the best experience every time. I have had two managers in particular who have really supported my development throughout the company. The drive to sell to a customer certainly motivates me a lot at work, and I enjoy the challenge of trying to sell and being part of a team which has created such a great atmosphere to work in. The results for the hospitality company, published today (25 April) on the London Stock Exchange, disclosed the surplus of Whitbread's defined benefit scheme fell from 523m in the 2021/22 fiscal y Made to measure mortality assessments crucial as longevity risks rise, Aviva invests 20m in low-carbon housing manufacturer, Railpen expands investment portfolio with Cambridge acquisition, Nest Insight publishes sidecar savings trial findings, Industry thinks current regulatory framework could better enable open schemes to thrive, With longevity risk at 25% of DB investment risks, report urges schemes to assess mortality, Transfer values rose by 4% to 175,000 as a result of a fall in gilt yields, Incisive Business Media (IP) Limited, Published by Incisive Business Media Limited, New London House, 172 Drury Lane, London WC2B 5QR.Registered in England and Wales with company registration numbers 09177174 & 09178013. . The Whitbread Group Pension Fund has completed a 680m buy-in with Standard Life, part of Phoenix Group, securing retirement benefits for around 8,000 scheme members. It will involve a one-off contribution to the pension fund of up to 380 million, which will significantly de-risk the pension fund's investment strategy. Fall in funding position offset by decrease in assumed future rates of inflation. I joined the Reservations Team when I was 18 and it was my first full time job after college. Please enable Cookies and reload the page. Our corporate governance framework is integral to delivering our strategic priorities and creating long-term value for all stakeholders, from investors to employees. Als u dit bericht blijft zien, stuur dan een e-mail My first role was working as a Reservations Agent in the Reservations Centre. to let us know you're having trouble. Many thanks to Justine, Will and the wider team for their support., Justine Senior, Reed Smith counsel and lead lawyer for the client, added: It was fantastic to get to this point in the life cycle of the Whitbread Group Pension Fund, especially for a long-standing client whom we have advised for many years on this journey.. Read the latest written content from our community covering ESG and Sustainable Investment, Whitbread DB scheme surplus falls by 198m, Whitbread scheme secures 380m from Costa sale, Whitbread promises contribution to DB scheme after Costa Coffee sale, Whitbread appoints Aries Insight to keep up with regulatory changes, Trustees raise doubts over communicating DB risks to members, Pension Scheme of the Year Awards 2013 - The Winners. Whitbread looks set to keep investing in its UK estate and expects to add between 1,500 to 2,000 rooms during this financial year, with total capex . Contacting us about your own pension? Our Sharesave scheme gives employees the option to invest through a savings plan over a fixed period, and then purchase Whitbread shares at a significant discount. ViaNova Group and TEX complete 'first of its kind' live pension transfer, Whitbread pension scheme completes 680m buy-in with Standard Life, Cost-of-living crisis putting pension freedoms gains at risk, Please click here for an edited write-up of the video. After a quick intro into Whitbread culture I was convinced this would be the perfect place to start my next journey! Whitbread scheme secures 380m from Costa sale The Whitbread Group Pension Fund has been handed a one-off contribution of 380m following Whitbread's sale of Costa to The Coca-Cola Company. Supporting our peoples wellbeing, and that of their family, is at the top of our list. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Primary Contact 0000 000000 Title Head of Pensions Investment & Compliance Email 0000.000000@000000000.00.00 Phone +00 (0)00 0000 0000 Primary Office Whitbread Court, Houghton Hall Business Park Porz Avenue Dunstable LU5 5XE England, United Kingdom +44 01582 000000 Whitbread Group Pension Commitments (4) Everyone at Whitbread is entitled to a bright future and were not just talking about your career. We also have an amazing recognition culture, so if you perform well there are always plenty of awards, prizes and bonuses up for grabs. If it wasnt for my manager I do not believe I would currently be in the position I am in and he is continuing to take time to ensure I am on track and happy with my development. naar 24 Apr 2017. Knowing that you are valued and appreciated is very moving and motivational. are wrongly refusing to pay him a pension from the Fund. They will assess your Cash Equivalent Transfer Value (CETV), the benefits you may be giving up and identify whether a transfer to a Defined Contribution Pension would be in your best interests. Wir entschuldigen uns fr die Umstnde. The first part of our day youll be invited to take part in a variety of different exercises, including a group exercise and a role play, where youll play the part of an agent or advisor. The first part of our day youll be invited to take part in a variety of different exercises, including a group exercise and a role play, where youll play the part of an agent or advisor. In 2018 Premier Inn was also named the UKs top-rated hotel chain for the fourth year in a row by Which? At Mercer, we believe in building brighter futures. Registered in England and Wales no. Current Chef in Great Yarmouth, Norfolk, East of England, England, England. I had just graduated from university and was looking to start my career in a company that provided good room for progression and development. Filing history for WHITBREAD PENSION TRUSTEES (00629992) People for WHITBREAD PENSION TRUSTEES (00629992) More for WHITBREAD PENSION TRUSTEES (00629992) Registered office address Whitbread Court Houghton Hall, Business Park Porz Avenue, Dunstable, Bedfordshire, LU5 5XE . Here it is - the complete list of winners for this year's Pension Scheme of the Year Awards. In fact my manager was a great support from the moment I joined the team right through to applying for my next role. Whitbread pension trustees chair, Keith Jones, highlighted the buy-in as a key stage in the funds de-risking journey, emphasising that it will help to provide "greater certainty" to members about the security of their benefits. 04 January 2019 1 min read Defined Benefit questo messaggio, invia un'email all'indirizzo They can join a defined contribution scheme, where retirement income is based on. I am motivated by success - I love to do well, whether thats resolving a complaint to customer satisfaction or working as a team to achieve targets. Explore Mercers latest thinking to see how were helping to redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being. Whitbread Group Pension Fund address: C/O Whitbread Pension Trustees, Whitbread Court, Porz Avenue, Houghton Hall Business Park, Dunstable, GB-BDF, LU5 5XE, GB Entity Overview Registration Authority Entity Legal Form LEI Registration Entity Relationship Reporting Exceptions Office Location Entities in the same postal code Entities in the same city
