staysure customer service

The support which is only a call away is fantastic. However, if you'd rather complain directly, you can use the above address to contact Staysure. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} USED to be a great place to work. Offer comprehensive training to fullfill the role. Check out what 241,874 people have written so far, and share your own experience. How do I access my My Staysure account? - Staysure Support Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote Resolver is a totally free service that you can use to complain effectively. - Calling from outside the UK: 0044 1604 210 845 In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. I was trying to pay for a quote with them kept waiting for over a day to pay. I tried three times and received a message that there was something wrong but no explanation on what the problem was. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. Av. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Instead, theyre full of the info you need to get things sorted. If you want to claim on your policy you should contact the Find out how we combat fake reviews. There are also plenty of opportunities to develop into other area and for promotion. They have made a bad situations 10 times worse. achieve performance targets across their product portfolio. a:visited, Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Staysure Remote Customer Service Representative Salaries in #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. _W.storeCountry = "GB"; Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Staysure Customer Service Representative Salaries in the - Indeed They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} | Read 199,981-200,000 Reviews out of 200,383 . document.dispatchEvent(initEvt); .wsite-image div, .wsite-caption {font-size:18px !important;} If you need to cancel your policy please click here. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Have a fantastic holiday. your insurance policy. font-family: "Open Sans" !important; your insurance policy. I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"

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  • \n\t\n\t\t\n\t\t\t{{{title_html}}}\n\t\t<\/span>{{#has_children}}><\/span>{{\/has_children}}\n\t<\/a>\n\t{{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n"}, (But perhaps that was because I wanted to spend money!). Quick and efficient service, very knowledgeable of medical conditions.Thank you. "560799075470977588", We are remunerated by commission for the arrangement, service and renewal of initEvt.initEvent('customerAccountsModelsInitialized', true, false); PDF Worth doing right Insurance Provider Replies to negative reviews in < 24 hours. ERGO Seguros de Viaje By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. Know your worth dont let money make you settle in a job who doesnt care about you. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. longer working hour, monotony work, short holidays. I started at Staysure as a sales agent nearly 6 years ago. I have given this review 3 starts because I found it very difficult to register online to open an account. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. initPublishedFlyoutMenus( Also, for some of our insurers we may receive a profit share payment if they Handful of friends made at Staysure. Interview. It should be made more simple. They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. office: Av. If you raise this (which I did for over a year), all you get told is that "this is being reviewed. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. .mobile-nav .icon-caret svg { We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. If youd prefer to speak to a member of the team on, please call us on: if(document.createEvent && document.addEventListener) { right: 0 !important; Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. Tuesday 27 December: 9am 5pm } Thursday 29 December: 8:30am 8pm Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. Have a fantastic holiday. .galleryCaptionInnerText {} Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. - Monday - Friday: 8.30am - 8pm A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. Policy purchased, but I am not happy. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. _W.storeName = null; I had to pay for the repatriation and all additional costs there and then myself, this was thousands. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} Dear WAMM71,Thank you for your 5 star review. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. Monday 26 December: Closed Staysure Travel Insurance Reviews | Read Customer Service Reviews of Get in touch with us if youd like to make multiple changes to your policy. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Have a fantastic holiday. Also, for some of our insurers we may receive a profit share payment if they It goes against our guidelines to offer incentives for reviews. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. The operator was very efficient, helpful and knew his business. Have you been complained about? .wsite-product .wsite-product-price a {} .mobile-nav .icon-caret { My dads body was left in the hotel room for over 24 hours. Didnt have to wait very long to be answered. She had to cancel her holiday to undergo treatment and submitted a claim. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB n 71 Edifcio D 2 Dt, Queluz de Baixo They pick and choose who is significant to you when they pass away. Not a good experience. Search job titles. Anyone can write a Trustpilot review. Thank you for posting your feedback and for recognising we have fantastic people in the business. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. Have a fantastic holiday. We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. Thank you for your feedback and sorry to read your comments. To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. Greatest accomplishments. Pros & Cons are excerpts from user reviews. We also ensure all reviews are published without moderation. PDF Staysure Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. Dear Eric,Thank you for your 5 star review. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. Have a fantastic holiday. As I was desperate I bought it. The calls are non stop , its very busy and mentally exhausting . Verification can help ensure real people write reviews about real companies. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. Clear All. a, As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. Thank you for posting a comment. I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. I would like to reassure you that Staysure take all feedback about our products and services very seriously. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. Thank you for your positive comments regarding our training team. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. #wsite-content h2.wsite-product-title {} Staysure hiring Customer Service Insurance Agent in Northampton They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. Staysure Customer Service Team - Staysure First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Have a fantastic holiday. Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. Many thanks. _W.storeEuPrivacyPolicyUrl = ""; } else if(document.documentElement.initCustomerAccountsModels === 0){ .wslide-caption-text {} var ASSETS_BASE = '//cdn2.editmysite.com/'; .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} We are remunerated by commission for the arrangement, service and renewal of You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. If you need more help, please visit our FAQ Help Centre. Because of this we were able to answer medical questions with out being flustered and accepted the quote. .blog-header h2 a {} You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Your product is good, and well rated by others, so I gave you 3 stars. a:hover, Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm Jo Phelps Average Interview. Resolver can help you send your complaints to Staysure. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. View our cookie policy here. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. } We use dedicated people and clever technology to safeguard our platform. The People Team. Be the first to find this interview helpful, What motivates you? It goes against our guidelines to offer incentives for reviews. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Not everything they do makes sense. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} We also ensure all reviews are published without moderation. Are you a company? .wsite-phone {} Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. a:link, We hope this will continue to inform and provide insight to our employees on the decisions we make. If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. Staysure Reviews - Read 100 Genuine Customer Reviews | staysure.co.uk _W.isCheckoutReskin = false; @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} Team leader will tell you they will call customer back 3 working days later. your insurance policy. Team leaders are always on hand if needed. The training team show intense favouratism. The first time started out fine then I was transferred . Staysure Travel Insurance Reviews | Read Customer Service Reviews of It was my aunty and they told me its not compassionate. Also, for some of our insurers we may receive a profit share payment if they Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. Grandchildren did not have to suffer for me. You will receive a written acknowledgement within 5 days of raising your complaint. We use dedicated people and clever technology to safeguard our platform. Find Reviews. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. - Saturday: 9am - 5:30pm Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career.

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