All Rights Reserved. If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. You can email the site owner to let them know you were blocked. Their rep promised to contact me back as soon as possible. FansEdge reviews first appeared on Complaints Board on Jan 4, 2013. That was more than what I paid in shipping to order the item and it's being returned intact with all the tags on it. sure to answer any of your service questions! My order # is [protected]. The latest review shipping service is misleading! Sincerely, Tina. Sincerely, Shanick, I had a issue with a return item purchased from Fansedge It was possibly lost by Usps or misplaced and not active in there System I spoke with Representative Ryan from Fansedge who was very knowledgeable and completely upfront about all possible solutions to this problem Ryan made me feel completely at ease and made my experience vey positive and was professional throughout are conversation Ryan is definitely a exceptional employee and should be commended for job well done, Hello Dd, thank you for reaching out and we are grateful for the positive feedback! If you would please email customerfirst@fanatics.com when reaching out please verify the order number. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. The tracking number tells me that only the label has been created and the item has not actually been shipped. Unfortunately I don't know how this will even turn out. I have changed the shipping method to a 3-7 business day delivery and released the additional shipping charge. Just send it back! I looked online on their website and now its saying Jan 11th, 2020 to be delivered. How many stars would you give Fansedge? Customer service advised there was nothing they could do about it because it already shipped. Our scan shows FansEdge website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. Submit a complaint and get your issue resolved. We would love to take a look at your order to ensure their are not any known issues to ensure you have an excellent experience with us. All Rights Reserved. I look forward to assisting you with this issue. 2 MONTHS after I returned said hat. Never again! FansEdge.com Phone Number. These people are cons, they send garbage and refuse refunds, even when you try to refund the day you receive their trash, they charge huge fees to get your money back. if not, i will contact police, better business bureau & an attorney! FansEdge is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. It is now January 18 th, and they still claim that there was nothing delivered. Prom season is here, and you deserve to look and feel amazing for your big party! If you have any further questions or concerns please do not hesitate to reach out to us at customerfirst@fanatics.com for assistance. Click to reveal Hey Cindy, I do apologize for the inconvenience this has caused. We apologize again for the inconvenience and hope to hear from you soon. If you want to cancel your order or simply remove some items from it, please contact our Customer Service Team and a representative will be happy to assist you. Live Chat. I called right away to their supposed customer service to cancel two of the orders. Thanks, Ryan, Worst company I've ordered from, shipping sucks, they moved my last order to nxt day by noon, nope still not here they have no idea when or if it will come, Good Morning, John. Thank you! It can take up to 10 business days for us to receive and process your return. Unfortunately, the item you purchased is no longer available to reship to you but we have issued a full and complete refund for your order that will post back to your original form of payment within 2-7 business days. You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. Thank you so much for reaching out to us, we are housed in Jacksonville, FL with wearhouse locations world wide. We are truly sorry to hear about your experience with us. Big minus! Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. I think my only alternative is to wait for the deliveries and then return the orders I do not want, I must be reimbursed for the two orders i tried to cancel. FansEdge has a rating of 1.52 stars from 779 reviews, indicating that most customers are generally dissatisfied with their purchases. A total piece of crap from China. This website is using a security service to protect itself from online attacks. I don't have a printer and in the past they mailed me a return label. Sincerely, Shanick. If you continue to see this Good Morning, Ryan. We want you to be completely satisfied with every purchase you make. Thanks, Tina. Average salaries for FansEdge Customer Service Representative: $37,193. With it being Christmas very soon I understand it can be frustrating with delayed shipments. I'm pretty sure they don't even start their day in the office until noon. It is well-staffed and has state-of-the-art equipment to ensure that orders are processed and shipped quickly and efficiently. If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. i'm debating if i should order from here or the official nfl store i'm buying a cowboys jersey for my boyfriend but i'm scared it won't be delivered before christmas or not being authentic due to the bad reviews! Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. We have passed your experience along to the appropriate department and it is being looked into. The best discount today is 70% Off. The age of FansEdge's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. by the look of the reviews delivary is an issue. I placed an order for an English Soccer Jersey on 12/17/2012 and selected Priority Shipping (3 days plus 'handling'). Thank you, Maribell, Looked like a good reputable site so I ordered. Please email us at customerfirst@fansedge.com to provide your order number and a brief account of why you are contacting us and we will be happy to assist you further. Can't find the answer to your question in our Help Center? Darn, are you kidding me? Hector, But I didnt receive anything. No effort to look in to why or to re-place my order. This company responds to reviews on average within 14 days. Please contact us with your order number so we may better assist. My shipment was supposed to arrive December 14, 2022. Fanatics, Inc., 2023. We're on Twitter! Please continue to reach out to Customerfirst@Fanatics.com if there is anything else we can do to assist. I sent it back to them and since then heard nothing. Cloudflare Ray ID: 7c05bcc1d8d6599b Julian. Me and my wife ordered matching custom jerseys to complete our Halloween costume and my wife's came in burnt. No one ever emailed or called me. I asked them to give me a full refund, but they said no. FansEdge is ranked 96th on the Jersey website industry. Would give negative stars if I could. Find out how we combat fake reviews. Place the order with expedited shipping and then the day the delivery is supposed to arrive I received an email saying something with my order went wrong. Aydanos a proteger Glassdoor verificando que eres una persona real. We offer a huge selection of FansEdge gear from top quality brands, all in one convenient place. Adult content may be available on fansedge.com. Right. Select the reason for your return and choose your preferred return method. Use any of the options below to contact Customer Service! Please send us an email at customerfirst@fansedge.com. i want a free label please. Not knowing if my order went through, I tried two more times. Very disappointed and I'm not sure what to expect in the end. It was a birthday present for my dear brother. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. However I took another chance recently and ordered a few things from them and that was the biggest mistake I've ever made. Then it made sense because they are slow slow slow. Recently I decided to order a jersey as a gift for my brother. This will assist me greatly, I want to make this a better experience for you. She is terrific and her unbelievable efforts did not go unnoticed. You can save up to 70% Off with FansEdge coupons. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The coupon code was for just 25% off of the order. In the Vehicles & Transportation category. Your IP: Discuss the issues you have had with FansEdge and work with their customer service team to find a resolution. This site is horrible. Visit fanatics.co.uk. Visit shop.international.nhl.com. They're supposedly having someone from the back room call me within 24 hours but I have absolutely no faith in that happening. The location of this warehouse has been a mystery to many customers, but a recent article has revealed its location. We are passionate about our goal of bringing FansEdge fans across the globe access to their favorite team's gear. 2023 Trustpilot, Inc. All rights reserved. We are truly sorry to hear about your experience with us. I cannot get through to customer service. I am very sorry about the long delay in responding. Hello Diana, The highest paid Customer Service . FansEdge Customer Service Contact Info Fanatics, Inc. 8100 Nations Way Jacksonville, FL 32256 Telephone Number: +1 (855) 438-0678 How to Redeem a Coupon Code at FansEdge FansEdge lets you enter a coupon code when you finish shopping its online site. Delivery was supposed to be in 3-7 days. When I received my confirmation, it stated that it was going to be 6 days until it shipped and the order would be received on the 7th day. Thank you for your question and for reaching out to us. We are so happy to hear that you had such a great experience with your most recent order with us! The package can be dropped off at any local post office or FedEx store. We are deeply sorry for your experience. Pinterest. If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. We will be more than happy to assist you and make this right for you! excuses voor het ongemak. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I don't normally spend 29.95 on shipping but it was my grandson's birthday coming up right away. , Team Lead, Executive & Social Relations. Hello Steve. Sincerely, Adam. Can you please private message me your email address or order number? I ordered something and it still says "new" how long does it take to process the order? I'll take my business to $#*!'s. Upon review, at the time of check out next business day was selected and coupon code did not include free shipping. We are glad to hear that Shakira provided great service, this is exactly what we are looking for. Please email me your information at customerfirst@fanatics.com so I can reply and provide additional support. Ordered 30 days ago-"stuck" at shipping partner facility for weeks. Tip for consumers:Do not trust that they will deliver the item ordered. Hello Alan, we are terribly sorry for the inconvenience. per informarci del problema. I haven't seen bobbleheads come in plain white boxes since 2002 Hello Ben. You know what? I was embarrassed to give that horrible shirt to my brother. Verification can help ensure real people write reviews about real companies. . She fixed the problem, explained what will be happening in the future regarding my order and bank account and I was put at ease. Two, Thank you so much for the feedback! I ordered the wrong size shirt. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. Im sorry I did. At least I was able to get a refund after weeks of waiting and had even payed extra for expedited shipping. Arrived and XL was way too small. Can I please have you private message me with the order number or email address? Be WARNED! If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. 15 I think I Good tip of advice is your reps understanding the deals that are happening and offering the best. Said it would take 10 days to be delivered. They failed to deliver a present to my granddaughter twice.. she lives in MI, first order they sent to TN I got a text today that it was delivered today, this time GA..You cannot talk to anybody you get a smart ass BOT that doesnt answer your questions and hangs up on you.. the poorest company I have ever dealt with my bank I am notifying that was plain Fraudulent fictional addresses they were lying about to ship to.. Hey Dan, I am terribly sorry for the inconvenience. om ons te informeren over dit probleem. an. Their customer service is THE WORST. Your experience matters. Fanatics Edge Shop, the company behind this fraudulent website, does not exist. UPS, LaserShip, International Bridge, OnTrac, DHL, and OSM are just a few of the shipping methods available at FansEdge. naval officer oath of office; fans edge customer service. Oleh - December 4, 2021. The free shipping code is only for the 3-7 business day delivery method. Thank you, Chastity, I am sorry to hear that you have not received your order yet. It goes against our guidelines to offer incentives for reviews. Once the order has been shipped from our facility, you will receive an email with your tracking information informing you that your order has been shipped. Fansedge.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. No refund. FansEdge is one of the leading suppliers of sports merchandise including items of clothing and accessories. When I contacted customer service several times they never respond. I made a mistake on the shipping cost and bought the wrong size shirt. By selecting an agent, you can set up shipping. However ComplaintsBoard has detected that: Sells items they do not have. Customer service was not helpful and disconnected the chat twice. Please send your order information to customerfirst@fanatics.com so that we can take a deeper look into the order. Hello Mary. We apologize for any inconvenience regarding your order. para informarnos de que tienes problemas. I received the merchandise I ordered and can't complain about the quality but it didn't fit. I requested my order to be cancelled and wanted my 85.00 to be returned to my account immediately so I could go elsewhere to get my grandson's gift BUT it is going to take 5 days to get the order cancelled and then they will supposedly return my money to my bank account This is just bad business practices and I certainly will not use them again and I would recommend others to think twice about giving them their business. Quality 72. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The losers. Please give 2-10 business days for the refund to reflect. | Read 321-340 Reviews out of 384 If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Thank you for taking the time to let us know! And they told me a wonderful story that my first order was somehow canceled and my address was removed from their system and marked as unwanted. Twitter. I ordered an item and spent over $90.00. When you add a new item to your bag, a box will pop up that asks if you want to continue . I would highly recommend Fansedge to anyone looking for a great online shopping experience. Thank you Contacting Fan Services. To the nearest garbage heap? They agreed to remake the shirt. I contacted customer support and they claimed they delivered the package, but I never received anything. Jason,We apologize that the incorrect item was originally shipped and were so glad to hear that Cristin was able to provide you with kind of experience, seeing the package all the way through to you! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active.
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