We then received a new cooker, this has helped lot because we have saved on electricity bills and the cooker is more family friendly. I used A Stonewater Inc to remodel my bathroom. Companies can ask for reviews via automatic invitations. We'll be in touch with you soon ~ Matt. If you are an L&G customer your complaint will be handled in line with L&G processes. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 0000065925 00000 n endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream Over the last 5 years they Remodeled our kitchen, laundry room, and formal. I looked into the attic and noticed that the dryer vent pipe was not connected to the roof vent. Do you work for this business? Dealing with ASB is a very complicated and often time consuming process, which we know can be frustrating at times. Shared owners have had a bad deal at this scheme for many years and do not benefit from any care or attention from Stonewater yet they take service charges and rent without being answerable for terrible management. If everyone was like her the world would would be a better place. I had two-bathroom vents that vented into one of the wind turbines. The Customer Complaint Panel who are they and what do they do? They did say they would fix the rafter, but as of today it has not been done. Seems to be a theme that they focus on profit over the poor people they promise to help. If we can't investigate your complaint for you, we'll explain why and direct you to the Housing Ombudsman Service for support. I would highly recommend them. Love my new flat and cant wait for many happy years to come in it. She has been kind and supportive all the way through and very understanding. Hi Kim. Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? 0000003570 00000 n A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. I was offered a management move in November 21 the property in question needed a lot of attention. Replies to negative reviews in < 24 hours. If youre not sure what to do, get in touch with us so we can help. I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. He took off at a high rate of speed and got a ticket for speeding before he got out of the neighborhood. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. Stonewater Roofing Business Profile Stonewater Roofing Roofing Contractors Headquarters Multi Location Business Find locations Contact Information 605 S Broadway Ave Tyler, TX 75701-1602. I notice some mold on a couple of the rafters. !, and don't listen to us good tenants on most things.SHAME ON YOU STONEWATER !!!!!! He is in his 50s and an alcoholic, what the hell are you playing at? So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . We never leave a job unfinished, or a customer unsatisfied with our level of service. Modern slavery and human trafficking statement. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Modern slavery and human trafficking statement, All rights reserved. Hopefully we can make this right for you and get this sorted. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. xref The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. I told him that I had had it, but my wife did not get it, but she is taking Chemo treatments for cancer. To tell us your thoughts, please complete the following, 2 minute survey. Gail Walker of Stonewater always responds to my questions and is always there to help. May 03, 2022 3:24 pm EDT. Find out more about these on Estate services. Brilliant service very helpful very well spoken will go the extra mile to help me. 180 0 obj <>stream For more information, take a look at one of the topics below: Find out about a range of safety information, including gas, fire, electrical, water, carbon monoxide and asbestos. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. Hello Margaret. 0000000832 00000 n To be called or to. Largo FL 33777. If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users. Anyone can write a Trustpilot review. 0000007295 00000 n I called Stonewater because when I had the wind turbines, it was nowhere near that hot. Im really great full and massive thank you for you both. 2023 Trustpilot, Inc. All rights reserved. Additionally, a member of our Income team will be contacting you to discuss any concerns you may have regarding the increase in rent and service charges. It took years to have a dangerous wall sorted out. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. This is my first property and Tracy was very helpful and gave me the best advice to go about it im very thankful for her amazing customer service, Thanks you for a wonderful review :) Matt. I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. You can make a complaint in any of the following ways: This form will not work unless you enable cookies. There was no instructions on how to read meter, even agent was not quite sure. Founded 1989 With Angi since August 2010. Unlock this free profile to update company info and see who's viewing your profile. Find out how we combat fake reviews. 0000006695 00000 n Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Complaints, Compliments and Comments Policy. https://www.stonewater.org/get-involved/community-champions/. Thank you. Landlords are encouraged to promote the Code and to share the outcome of their self-assessment with residents. Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. I found some tape left from the singling of my roof in the attic, and I tied them up temporary. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Companies can ask for reviews via automatic invitations. So keep up the good work and remember that we all appreciate everything you do for us.From Malcolm. Thank you so much for sharing that with us. Efficient, professional, and overall a lovely personality which translated over the phone and via email. 0000012248 00000 n This is where the problem started. I sent an email to Stonewater this year, but never received a response. I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. ~ Matt, I was nominated Tracy to take me through my move in and any problems I had, she was absolutely amazing! We offer a wide variety of financing options and stand behind our services with a variety of warranties. I let Stonewater know what I had observed, and they sent a 2 man crew out the next day to fix these problems. Not only that the service charges have been completely inexplicably increased. They did do this and broke one Perlin and cracked one Rafter in my attic. 0000072804 00000 n Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. Excellent and helpful team who are polite and cheery, Thanks Renee - we do our best and we're glad to hear such lovely feedback :), My first home with Stonewater and Im so happy with this decision.
