I'll update with details. Step 1. VitalChek works with Vital Records agencies across the country to provide our customers the most efficient ordering experience possible. They keep giving me the run around. Click here more information about the process. Step 3. i have not yet received the birth certificate. Best alternatives to phone. I followed their links to order my Birth Cert "Electronically" they provide three thrird parties. Why am i still waiting for my birth certificate 3 months after it was ordered and why i have to ask permission for a refund are you mf serious, I am about to post an extremely negative review about vitalcheck. I ordered my birth certificate back in January 2022 and it is going into July and I still do NOT have it. Tip for consumers:the order could take longer than the time listed. Ordered birth certificate. I would NOT recommend you use this cite to order any type of important documents from. In these circumstances, you will be refunded the entire amount you have paid. Both versions process the orders the same way, so your order is safe and secure. How Do I Track My Order with Vitalchek? - GetHuman 3 weeks after it was supposed to arrive I finally had to fly all the way back to my home state just to get my cert. You have no option but to use them to order a vital record online. My Mother-in-law used a website to order a birth certificate, what should I advise? The type of certificate you want (the amount of information provided, certified or non-certified certificates, genealogical requests, etc.) Performance & security by Cloudflare. Vitalchek says they have no record of a cancellation and refuses to refund my order. Find more information about authorization holds here. Manage My Order | Order Your Vital Records Online | VitalChek We also ensure all reviews are published without moderation. I couldnt give a lower review of this company. Sent in to get my BC. Ive called several time and never get through due to the high call volume. It's far past the time my record could've been useful. That was quick. Stay away, nothing but a fraud factory. Received email on 2/3/23 stating shipping delay. Contact VitalChek | Fastest, No Wait Time - GetHuman Although it is more expensive, for your protection we recommend express delivery with UPS. Go to Your Orders and select the order you want to cancel. Please see terms of service when ordering for information on refunds and cancellations. 37.205.37.43 when i try to check status it tells me my pin has expired for security. Thank you for ordering your marriage certificate from VitalChek and sharing your feedback. Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. New comments cannot be posted and votes cannot be cast. Order directly from them by phone - save your money, I paid 65.00 to get a vital record which, 10 months later, has never arrived - and they are asking for another 30.00! This company is the worst I have dealt with, and combined with the State of Oregon it was doomed to fail. Why is New York State affiliated with a scam company? Current Legal Name This is the name you currently use and is most likely on your drivers license and/or ID. If you have already submitted your order. Then says sorry we do not guarantee a record exists. Vanessa on customer service chat, literally hung up on me when I questioned why they wouldn't accept the Certified copy of my marriage license given to me by the County Clerk of El Paso County in Texas. If you have any questions, please contact customer support. Saying 'It is legitimate. Finally, a woman picked up my call and I explained my situation. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Phone number is recordings only : (. Because user satisfaction is our priority, we do guarantee a full refundwithin 120 daysfrom the date of purchase under the following limited circumstances: (1) If you didnt receive the package;or (2) you could not use the application package; (3) your order item is not available; or(4) Vital Records Online is not able to fulfill the order. We are updating our website, so you might experience either the old or new version. I paid $57 to receive my birth certificate and here it is almost 4 months later and they are telling me that they are processing applications from June 30,2022. My mother-in-law seems to think I'm tech savvy when it comes to the internet, which I would say is a stretch lol. Ordering a Vital Record | Washington State Department of Health e-Commerce Service VitalChek VitalChek Reviews 8,931 Excellent 4.4 VERIFIED COMPANY www.vitalchek.com Visit this website : JE Jean 2 reviews US 2 days ago Unhappy Site was malfunctioning through out my purchase. Find another way to get your documents, Tip for consumers:Dont use this service. Charged $48 and no record exists. We appreciate you utilizing VitalChek's convenient online ordering platform for your vital record order. I had to cancel my vacation due to not being able to get my new passport because I have yet to get my birth certificate. I would never use them again. It has been over a month, I still haven't received anything, and they have kept the money. Hello. Vital record agencies will not fax or email certified copies of vital records. You will usually get a response in a matter of minutes. Received the BC in 4 days. Now it's been so long I can't even check the status of my order. With VitalChek, easily order your government-issued vital records online including birth certificates, marriage records, death records and divorce records. Refunds will not be issued for records not located. We are updating our website, so you might experience either the old or new version. (1) If you didn't receive the package;or (2) you could not use the application package; (3) your order item is not available; or (4) Vital Records Online is not able to fulfill the order. I spent 30 minutes waiting to 'chat' with her, as well as 1 hour, 10 minutes twice when I tried to call customer service on two different days at two different times of the day! Please refer to the resources below to see how VitalChek can assist you. I ordered a birth certificate from them, received five different error emails from them, spent hours on hold, and finally, THREE WEEKS later, told them to cancel my order and refund my money. You need a six-digit PIN and eight-digit order number to track your order with VitalChek. What do you you guys think? Log in to manage your order. Costs can vary depending on type of certificate, the vital record agency processing the request, and the shipping method you select during checkout. Your order. All my needed documents are submitted including ID and order form. Both are pointing their fingers at each other for the fact I have not received my marriage certificate despite paying $63.25 to ensure expedited processing and next day air shipping. Order Your Vital Records Online | VitalChek I selected Interntaional, and entered my address, I entered the "province" on the second address bar and typed province : Hay Nahda. So it was shipped while I was out of town. Took my money for an overnight air birth certificate and never sent it. We are sorry that your experience didnt match your expectations. I have not received anything and no notification. Some fields have been entered and saved in VPS. VitalChek Support | Order Your Vital Records Online | VitalChek People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Not worth the $60.. If you deal w someone from this company and it takes 9 months. Please feel free reach out to with any further comments, concerns, or suggestions you wish to share. Some of them include; 1. Dont waste your money. Whether it is necessary to have a search for the vital record 2. To top it off a vitalchek website says the order is still "processing" when you'd expect it to say shipped if it was shipped. If the Health Department rejects your application because an error we made, you will have the option to let us fix the problem without any additional charges or to get a refund of your package cost minus the shipping cost of $25 to send your application to the health department. VitalChek said it was sent but I never got it. The chat was HORRIBLE. I did not expect a mini version of my birth certificate. They are vital records, for crying out loud. Check one more thing off your to-do list. Tip for consumers:Watch out for the false advertised free regular mail. Cancelled orders tab has been there for a while, it simply means customer either cancelled within the first 30 minutes which is the grace period before it is processed for shipment, or the order was pending for a while and eventually cancelled because customer didn't confirm payment details etc. That means we can process your request quickly, affordably and securely. We appreciate you placing your order with VitalChek and sharing your feedback. Poor business. This has happened in the past. I see there are a lot of complaints about the same issues with this company. If need your birth certificate and you're out of state, get ready to drive because these folks are not going to send it to you and they do NOT offer refunds for their non-service. The vital record agency will not issue a refund because the fee collected is for the search of the document, not the document itself. One week later I had a copy from NY state. If unable to locate your . To correct this issue, please change the shipping address so that it is the same as the billing address or use a credit card with a more acceptable billing address. No updates. Trust me - stay away. Forgot Your PIN? | Order Your Vital Records Online | VitalChek I don't understand why it takes so long to return the certificate, nor does anyone else but VitalChek. Will not refund. We are updating our website, so you might experience either the old or new version. As of 2/13/2023, the order was "In Progress." We appreciate you placing your certificate order through VitalChek. We wont be able to process any refund until we receive the return of the money order that we provided to the Health Department, which you will receive with your returned application. I placed an order 4/30/2020. As far as I can see. VitalChek Reviews | Read Customer Service Reviews of vitalcheck.com VitalChek Reviews - 314 Reviews of Vitalchek.com | Sitejabber no one answers phone. Step 2. VitalChek has partnered with vital record agencies within the United States to bring you the ability to order the vital records you need. The "manage your order" page on their website shows as "Page not found." Click OK to confirm. The beleaguered company has laid out what the action means for its customers in an online FAQ . When I finally got the correct number upon my research, it went back to VitalChek call center. Ive emailed twice no response. Paid $40 for birth certificate. Please contact us with your order number via private message at Facebook.com/VitalChek. Maybe I just got super lucky, but I am very happy with this service. Still haven't received it. Vital record agencies require that information is complete and accurate to provide vital records. Stop don't use vital check! They plain ripped me off! When I try to call and fix the issue Im waiting on hold for over an hour LITERALLY. Or just take advantage of GetHuman's tools for getting attention on your issue faster: Help me with my issue. Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. Your IP: Manage My Order. Very frustrating. I actually had it in hand on the 18th business using overnight UPS Air. So they earn 2 stars for getting it prepared but failed to make sure it could be delivered. We will take note of your feedback so that we can deliver a better experience next time. and then also have to send money to requested state? 0/10 would never recommend using this service again. Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. Amazon cancels my order for no reason Be cautious of this company if you are looking for a record of someone but are not completely sure of all the information on them. Order has been cancelled. Both versions process the orders the same way, so your order is safe and secure. You will usually get a response in a matter of minutes. If you are married, this would be your first and, Maiden Name This is the last name of a person before. Customer service is not worth the time or energy it takes to call, text or whatever means they offer. We are sorry that your experience didnt match your expectations. HelloLlewellen. Like most people that have asked about birth certificates for passports, and have been reference to Vitalchek, I don't see any answers about how the process was. Has anyone recently actually received what the bought from vitalchek? We appreciate you placing your order with VitalChek and sharing your feedback. The Government Vital Records office that holds your record is the only location that has direct access to the information recorded on the certificate. If no document is found that matches the request that you submitted through our web site, then the Government Vital Records office may provide you with a 'No-Record' result. Needed to send my marriage license which when photographed, the seal does not show up. But when I went through the form process and added next day UPS it still said 18-20 days to process. 7 months later after calling and emailing with no replies or any type of communication at all I finally received my certificate, but it's so dark you can't even read most of it! You can also email vitals.customerservice@vitalchek.com. The max file size is 10MB. If California is like Louisiana, the document is actually search for, found & shipped by a California governmental agency, not VitalChek. They stole mine! Poor communication and bad service! If you are requesting a copy of your birth certificate to obtain a passport, please select Passport as the reason that you are requesting a copy of your birth certificate during the ordering process. Locate the order using the Search function and view it in the Death Certificate Request screen. They are the only game in town and they know it. BUYER BEWARE! Closed. Order Your Vital Records Online | VitalChek I found it quicker to drive to County Bureau of Vital Statistics, than to wait for VitalCheks to process my request. Please refer to the resources below to see how VitalChek can assist you. Hello Paul. Yes, the certificate will be a government issued, certified document unless you choose informational copy or souvenir/heirloom as the reason you are requesting the certificate. This website does not do what they promise at all, Don't bother if you actually want your birth certificate, 4 plus months and waiting terrible customer service, Hour long hold times on the phone. NH never returned my calls. It is literally faster (and cheaper!) See How to Issue Credits After Closeout, View the order to beCancelled in one of the Order Create tabs (Order Details, Order Summary, orComments). I would give them 0 stars but I have to give them 1 to post the review. Your session will expire in View the Cancelled order in one of the Order Create tabs ( Order Details, Correspondence, Order Summary, Comments or Attachments) Step 2. They charged me almost $60 for the service and I got nothing. Tip for consumers:Think twice before handing over your money. VitalChek has a rating of 1.95 stars from 317 reviews, indicating that most customers are generally dissatisfied with their purchases. No marriage certificate. not, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Tip for consumers:Fraud factory, not legit service. Completely unacceptable. I was hopeful to receive the long form of the bc. You will usually get a response in a matter of minutes. Order is cancelled and Order Status changes to Cancelled, OrdersHow to Reinstate a Cancelled Order Ordered birth certificate 1/17/23 still waiting 4/28/23. 100 days has not passed but would be mid March, a month before the deadline that I needed it by. That's ridiculous, up surd. I placed an order with them for a birth certificate for $23 on November 20. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I tried ordering my birth certificate on VitalChek and once I kept clicking to see what requirements I need to finish, it just sends me back to login in all over again and the customer service is horrible they don't even answer you, trying to cancel whatever I placed an order for has been so difficult. I've been trying to reach someone to purchase My BC, and they wanna charge Me 60.00 for My own BC. Identity verification documents typically include drivers license, government issued id, or passport but may require other forms of identification also. Pick a certificate to get started: No reply to the complaint I made at that point. Your orders. Hello Marissa. It goes against our guidelines to offer incentives for reviews. You will also receive your order number and pin in the confirmation email you receive. Customer Care. VitalChek Live Chat. Not really holding out hope I'll ever get my birth certificate. seconds I haven't received my order yet but hopefully it'll come in the next week. I'll be reporting them to the Federal Trade Commission, the Better Business Bureau and any other site that offers the ability to review this company. I called the town in NY state where I was born and the clerk told me she would send me a notarized copy of my birth certificate in 5-7 days. This website is using a security service to protect itself from online attacks. DO NOT USE THIS SERVICE! This company responds to reviews on average within 7 days. Some agencies (not all) will issue certified no record letters when record is not located after searching with information provided. Sometimes canceling your order is the best option to save you time and money. Every time I called to ask for an update there was an excuse about a backlog. Thank you for placing your order on VitalChek.com. These people are a joke. How Do I Track My Vitalchek Order? - GetHuman Cancel Items and Orders You can cancel physical items or orders that haven't entered the shipping process yet. This is the worse experience, for people who are dissatisfied, call your bank. How to Cancel an Order: Orders can be cancelled at any time (prior to the end of day closeout process) until they have been paid. What to Do When I Recently Changed My Name. This premium package involves a higher cost in order to get your application delivered in record time. No customer service, when calling in have to hold on FOREVER! Vital Records Online uses the information users provide on its website to pre-fill your application documents. We apologize that you have not received your order yet. If your state uses VitalChek, all you need is your eight-digit order number and six-digit PIN number to check on the status of your birth certificate delivery. They say there are 300 different companies they use so they cant tell you. Order Your Vital Records Online | VitalChek In these circumstances, you will be refunded the entire amount you have paid. Please allow 2 to 4 business days (excluding holidays and weekends) for document verification. How to Cancel a Request - VitalChek After placing your order on VitalChek.com, your order number and pin will be displayed. How to Reinstate a Cancelled Order - VitalChek Vital Records Online 2021. Read Customer Service Reviews of www.vitalchek.com - Trustpilot otherwise received the bc's for mary and paul, short form The government agency will not be able to provide any information on the document or determine if the document exists in their office until an order has been placed and a search conducted. VPS will automatically cancel open orders that have not met entitlement requirements after 14 days. VitalChek's role is to accept payment & get your information to the right place. VitalChek does not have access to any vital record, or the information contained therein. Same day processing and shipping are not an option unless otherwise specified when placing an order. Contact your local county clerks office. This company scams people! Step 1: Have the order to be cancelled in view . Gain trust and grow your business with customer reviews. Took a month +/-, probably out of their control. Vital check is terrible to say the least.I ordered a birth certificate in Oct 2022 and it's now Feb 2023 and still nothing. They have an exclusive online contract with NYC and tons of other places. I asked for experience and duration. Bed Bath & Beyond bankruptcy: Store closings, final sales, coupons and They have an exclusive online contract with NYC and tons of other places. I assumed I would never receive the BC, or if I did, it would be bogus. Was told it would be here on April 7th and UPS shows a tracking number but has no information because they have not received a package from VitalChek. Find out how we combat fake reviews. Order Status - VitalChek If we cancel your order, we won't charge you. Processing times can vary depending on a number of factors including the vital record agency involved and the type of certificate ordered.
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